Manager, AR

RCM AR Manager  (AR Manager) is a go-to position for the India Operations Team, working closely with onshore teams leading the “One Team” culture essential to success. The manager will be responsible for building, mentoring and leading the team to ensure day-to-day operations are running smoothly, productivity targets are met, a high level of customer service is delivered, and overall service delivery is consistently maintained at the highest standards.  This position will report to the AVP of Global Operations for BOOST India . If you are experienced and passionate about RCM quality and process improvement, are a people-first leader, and want to help build our India team from the ground up, please apply!

Essential Duties and Responsibilities

1. Build and develop a highly knowledgeable and motivated RCM AR team to ensure high-quality, timely service delivery.
2. Bring hands on RCM knowledge with a focus on avoiding the denials and resolving the AR in a highly productive environment
3. Collaborate and communicate with teams across multiple geographical locations to resolve RCM escalations and other RCM business challenges while ensuring ModMed’s billing and compliance processes and Standard Operating Procedures (SOPs) are followed.
4. Maintain visibility into the team’s projects and provide guidance on RCM best practices to educate team members, improve efficiencies and provide deliverables in a timely manner.
5. Work closely with the Quality and Training Teams to drive first-rate RCM performance. 
6. Manage the distribution of resources and overall productivity of the team.
7. Monitor and track all issues raised by teams and ensure they are resolved within defined timelines.
8. Provide industry best practice advice and guidance to process improvement and standardization initiatives.  Function as a key stakeholder and leader in these meetings and discussions.
9. Review the Practice KPI Trends and ensure that the team identifies and resolves issues promptly and thoroughly. 
10. Participate and provide guidance in client escalation discussions.
11. Should be able to adapt to a highly automated work environment, bring new ideas to implement technology driven solutions to improve efficiency . 
12. Inform leadership and other key stakeholders across the organization of critical findings impacting RCM performance and recommend solutions to improve outcomes.  
13. Promote an open-door policy with the team, demonstrating an available, hands-on leadership style. 
14. Closely monitor new client implementations to identify any challenges while simultaneously working with onshore and offshore teams to ensure required knowledge is shared across teams.
15. Work with onshore coordinators to resolve any open issues impacting performance and quality.
16. Perform additional projects and job duties as assigned.

Education Requirements

Bachelor’s degree, preferably  in Human Science / Commerce/ Business Administration

Project Management, Six Sigma  and other related Certifications preferred

Experience and Skills Requirements

• Previous experience as a Quality and Process Improvement champion and people leader required. 
• Being hands on with Data Analytics and automation tools and technologies driven by AI 
• 12- 15 years  of relevant working experience in core Provider RCM, of which at least  5 years was at a manager l Level leading a Delivery Team of approximately 100 FTEs deployed across various functions; related certification preferred.
• Extensive hands-knowledge of all the workflows and best practices across functions within Physician RCM. 
• Prior experience working with multiple teams across geographies in a professional setting; experience managing a start-up operation is a plus. 

• Proven experience and commitment to actively promoting a positive work environment and developing an employee-focused, supportive workplace aligning to ModMed’s culture. 

• Able to work during India night shift - this position requires working closely  with onshore / offshore teams
• Should be able to relocate to Hyderabad and willing to work full time from the Hyderabad office.