<div><span>We are seeking a skilled and proactive </span><b>Product Support Engineer</b><span> to join our Customer Support team. This role requires a strong understanding of technical troubleshooting with good communication and coordination skills. The ideal candidate will contribute to knowledge management, collaborate cross-functionally, and ensure high-quality support delivery to our customers.</span></div><h3>Job Qualifications</h3><ul><li>Troubleshoot and debug issues with Model N applications using SQL and other tools.</li><li>Triaging customer-reported issues by analyzing expected product behavior and application data.</li><li>Apply best practices in problem-solving after consulting with senior team members.</li><li>Document and publish knowledge articles, papers, and technical documentation with minimal supervision.</li><li>Proactively share new ideas and contribute to process improvements.</li><li>Refer to internal knowledge repositories (documentation, known errors, etc.) to resolve issues efficiently.</li><li>Collaborate with cross-functional teams to understand and resolve complex customer problems.</li><li>Demonstrate a deep understanding of business processes and policies relevant to the product area.</li></ul><h3>Requirements</h3><ul><li>Ability to debug and understand<b> complex Java code</b></li><li>Proficiency in<b> SQL,</b> including working with multiple tables, views, and subqueries.</li><li>Basic to intermediate <b>troubleshooting and debugging </b>skills.</li><li>Excellent communication skills, both written and verbal.</li><li>Ability to document technical content and contribute to knowledge bases independently.</li><li>Quick learner with the ability to adapt to new tools, technologies, and processes.</li><div><br /></div><div><b>Good to Have:</b></div><li>Familiarity with reporting tools such as Cognos and Looker.</li><li>Exposure to customer communication</li><li>Prior experience in enterprise software support or SaaS environments.</li><li>Ability to work independently and in a team-oriented environment.</li><div><br /></div><div><b>Note:</b></div><li>The resource should be available to work from <b>12:00 PM IST to 12:00 AM IST, </b>with a break from 5:30 PM IST to 8:00 PM IST.</li><div><br /></div></ul><div><b>About Model N  </b></div><div><span>Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit </span><a href="http://www.modeln.com/"><span>www.modeln.com</span></a><span>.</span></div><div> </div>