<p>Location: US (Remote) <br />Salary: $140,000 OTE<br /><br />At Mixmax, we’re building the future of how revenue teams work — smarter, faster, and more human. Our platform helps go-to-market teams close more deals by automating busywork, delivering real-time insights, and integrating seamlessly into the tools they already use.</p> <p>Customer Success is at the heart of that mission. We’re hiring a Senior Customer Success Manager to help our customers unlock the full value of Mixmax — driving adoption, retention, and growth across our key customers. You’ll act as a trusted advisor to fast-moving sales and revenue teams, helping them automate workflows, improve productivity, and achieve measurable business outcomes.</p> <p>You’ll operate with a founder’s mindset — owning outcomes, scaling success programs, and constantly improving how we deliver value.</p> <p>This role reports directly to the VP of Customer Success and plays a key role in shaping how Mixmax supports, grows, and delights its customers at scale.</p> <p>If you’re excited by the challenge of supporting hundreds of growing teams through proactive engagement, data-driven insights, and human connection, we want to hear from you.</p> <hr /> <h2>🚀 <strong>Outcomes</strong></h2> <h3><strong>In Your First 3 Months</strong></h3> <ul> <li>Deeply understand Mixmax’s product, customer workflows, and success playbooks</li> <li>Take ownership of a segment of key customers, driving adoption and health</li> <li>Identify early churn risks and create action plans to stabilize accounts</li> <li>Deliver high-quality onboarding experiences and uncover expansion opportunities</li> <li>Build strong relationships with cross-functional partners in Sales, Product, and Support</li> </ul> <h3><strong>In Your First 6 Months</strong></h3> <ul> <li>Consistently achieve retention and expansion goals across your portfolio</li> <li>Build scalable processes for engagement and renewal readiness</li> <li>Use data to identify customer patterns and inform proactive outreach</li> <li>Collaborate with Product to advocate for customer needs and feature feedback</li> <li>Contribute to Customer Success strategy, automation, and tooling improvements</li> </ul> <hr /> <h2>💼 <strong>What You’ll Be Doing</strong></h2> <ul> <li>Manage a portfolio of key customers, ensuring adoption, retention, and satisfaction</li> <li>Act as a strategic advisor — helping customers automate workflows and measure ROI</li> <li>Monitor account health and usage data to identify and address risk early</li> <li>Design and execute scalable success campaigns to drive engagement at scale</li> <li>Lead both renewal and expansion conversations confidently and consultatively</li> <li>Partner with Support and Product to resolve issues and improve the user experience</li> <li>Surface insights from customer interactions to influence roadmap and priorities</li> <li>Continuously refine playbooks and processes to increase efficiency and impact</li> </ul> <hr /> <h2>🧠 <strong>What We’re Looking For</strong></h2> <ul> <li>4+ years of experience in Customer Success, Account Management, or related roles in SaaS</li> <li>Proven track record managing SMB or mid-market portfolios at scale</li> <li>Strong understanding of SaaS metrics (NRR, churn, adoption, health scoring)</li> <li>Excellent communication — concise, warm, and customer-centric</li> <li>Analytical mindset with ability to interpret data and translate it into action</li> <li>Experience building and running success programs (automated journeys, QBRs, etc.)</li> <li>Experience handling renewals and pricing negotiations</li> <li>Familiarity with tools like HubSpot, Salesforce, Gainsight, or Vitally</li> <li>High ownership, self-direction, and comfort operating in a fast-moving, remote environment</li> <li>Passion for helping customers succeed and delivering measurable business outcomes</li> </ul> <hr /> <h2>🧩 <strong>Core Competencies</strong></h2> <ul> <li>🚀 <strong>Commercial Acumen</strong> – You understand renewals, pricing negotiations, upsell levers, and customer lifetime value.</li> <li>🎯 <strong>Customer-Centric Thinking</strong> – You focus on customer outcomes and measure success by impact, not activity.</li> <li>📊 <strong>Data-Driven Decision Making</strong> – You interpret usage data and metrics to prioritize and act with precision.</li> <li>🧭 <strong>Strategic Relationship Management</strong> – You build trust, anticipate needs, and drive long-term success.</li> <li>⚙️ <strong>Operational Efficiency</strong> – You balance personalization with scalable, automated engagement.</li> <li>💬 <strong>Clear Communication</strong> – You deliver complex messages simply, clearly, and empathetically.</li> <li>🤝 <strong>Cross-Functional Collaboration</strong> – You work fluidly across Sales, Product, and Support to create customer value.</li> <li>🧠 <strong>Continuous Improvement Mindset</strong> – You refine playbooks, tools, and processes to make Customer Success smarter every quarter.</li> <li>🧠 <strong><span>AI Knowledge &amp; Enablement</span></strong></li> </ul> <hr /> <h2>💜 <strong>Why Mixmax?</strong></h2> <ul> <li>Remote-first with async-friendly workflows and a globally distributed team</li> <li>Fast-growing product with strong market fit and a vibrant, loyal customer base</li> <li>A culture that values autonomy, quality, and momentum</li> <li>Competitive compensation, meaningful equity, and flexible time off</li> <li>An inclusive, thoughtful team that values long-term success — for customers and each other</li> </ul> <p> </p>

Mixmax

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