End User Services Support EngineerThe End User Services Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.Principal Responsibilities<ul><li>Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.</li><li>Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.</li><li>Produce technical documentation/knowledgebase articles.</li><li>Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading &amp; Market Data applications including Bloomberg, Mobile computing.</li><li>Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.</li><li>Ability to work independently and under pressure.</li><li>Flexible in approach, comfortable dealing with ambiguity when necessary.</li><li>Contribute ideas to improve current technology and team operations.</li><li>Identify and help to automate processes within Infrastructure.</li></ul>Qualifications/Skills Advantageous<ul><li>Must have experience working at a finance company supporting trading applications</li><li>Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.</li><li>Onboarding users onto technology systems including remote workstations.</li><li>Familiar with PC hardware\software troubleshooting and deployment practices for desktops.</li><li>Ability to troubleshoot\script in Python\PowerShell.</li><li>Citrix VDA infrastructure and application support including Dell thin terminals.</li><li>Experience in enterprise change management and outage escalation procedures.</li><li>Able to effectively provide support to remote locations including home setups.</li><li>Comprehensive knowledge of Windows 10\11, Microsoft Office 2021/O365.</li><li>Broad understanding of mobile tech including Intune, Android and IOS devices.</li><li>Cisco and IPC phone support.</li><li>Webex\Zoom\Slack\Teams support including Video calls &amp; content sharing.</li><li>Experience working with 3rd party vendors to resolve complex issues.</li><li>Excellent written and verbal communications skills as well as strong customer service experience.</li><li>Demonstrate an ability and interest in having a hands-on approach to the trade floor support function.</li></ul>

Millennium Management

End User Services Support Engineer

Millennium Management