End User Service Support EngineerThe End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results.<div>Principal Responsibilities<ul><li>Deliver high-quality support to end-users in a courteous professional manner</li><li>On-boarding of regional teams, including home setups.</li><li>Support desktop technology and applications.</li><li>Respond to calls/tickets and manage issues until resolution even if escalated to another team</li><li>Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.</li><li>Strong analytical and problem-solving skills, ability to work independently and under pressure</li><li>Flexible in approach, and comfortable dealing with ambiguity when necessary</li></ul>Qualifications/Skills that would be advantageous<ul><li>Experience working at a financial enterprise level</li><li>Experience in trade floor support including trading applications</li><li>Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops</li><li>Citrix VDA infrastructure support including Dell Wyse Terminals</li><li>Citrix Applications and Desktops support</li><li>Effectively provide support to remote locations</li><li>Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365</li><li>Broad understanding of mobile tech including BES12, Intune, Android and IOS devices</li><li>Cisco phone support</li><li>Webex/Zoom support including Video calls, screen sharing</li><li>Experience working with 3rd Party Vendors</li><li>Excellent written and verbal communications skills</li><li>Customer service focused</li></ul></div>

Millennium Management

End User Service Support Engineer

Millennium Management