Cloud Solution Architect - Surface

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. 

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. 

We are looking for a highly motivated and skilled Cloud Solution Architect - Surface for AI Business Solutions to join our Global Delivery Team within Global Customer Success. As a Surface CSA, you will focus on enabling customers to realize the full value of Microsoft Surface devices and solutions in the cloud ecosystem. This pivotal role is customer-facing and encompasses a broad range of responsibilities, including driving adoption of Surface management, security, and productivity capabilities integrated with Microsoft 365 and Azure. 

The ideal candidate will bring significant experience with Surface and the cloud ecosystem. At the same time, the ideal candidate will also be excited to collaborate with a diverse set of stakeholders. We are seeking a CSA who can tailor technical discussions to suit the audiences level of understanding. Candidates need to be familiar with Copilot and have a foundational understanding and curiosity for AI. 

This role is flexible in that you can work up to 100% from home. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/minimum qualifications

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 2+ years experience in:
  • Surface device deployment and lifecycle management using Intune, Autopilot, and SCCM
  • Designing and implementing Surface-first strategies within Microsoft 365 and Azure environments
  • Supporting Surface integration in enterprise IT environments, including hardware-specific policy tuning and user experience optimization. 

• This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 23, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Customer Centricity 

• Lead technical conversations with enterprise customers to align Surface capabilities with business needs. 
• Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team. 
• Guide customers through proof-of-concept, pilot, and production deployments. 
• Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Collaborating closely with engineering, sales and partner teams to ensure successful customer outcomes. 
• Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. 
• Assesses and transfers knowledge to close customer skill gaps. Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation. 
• Actively listens and respectfully challenges customers/partners as appropriate, presents insights and alternatives, and takes action appropriately. In addition, acting as the voice of the customer to influence product development and roadmap. 

Business Impact 

• Leverage standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene. 
• Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). 
• Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers requirements. 
• Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Supports the customer/partner throughout implementation to achieve value outcomes and Microsofts Customer Promise. 

Technical  

• Architecture Design: Lead architecture and implementation of Surface device deployment and management strategies using Microsoft Endpoint Manager, Autopilot, and Azure AD, with a focus on seamless provisioning, security, and productivity 
• Proactively develops technical and professional learning and development plan in alignment with and support from their manager. 
• Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Tech Ready, Build, Ignite). 
• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps 
• As a Surface SME, you are responsible for becoming a trusted advisor which could lead to customer support, as well as end-to-end guidance and troubleshooting.  This includes providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related. 

Other

• Embody our culture and values.