We anticipate the application window for this opening will close on - 24 Sep 2025  At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.<h1>A Day in the Life</h1><div><div>At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.  Careers that Change Lives  </div><div>We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. </div><div> </div><div>The Associate Technical Service Specialist provides in-house technical support, including hardware and software troubleshooting, for Medtronic Cardiovascular and Surgical Technology products via an 800 Technical Support call center for customers and employees. Utilize expertise to resolve patient-on-the-table issues as well as those occurring outside of surgery. Record all incoming support calls and emails into a Customer Relationship Management (CRM) database and perform appropriate follow-up actions. Share experience from customer interactions with other departments and act as the Voice of Customer on new product development teams. </div><div>Responsibilities may include the following and other duties may be assigned. </div><div><ul><li>Provides in-house technical support, including hardware and software troubleshooting, for Medtronic Surgical Technologies products. </li></ul></div><div><ul><li>Records all incoming technical support calls and emails into a CRM database. </li></ul></div><div><ul><li>Assesses situations and appropriately investigates and escalates issues. </li></ul></div><div><ul><li>Follows up on all assigned customer complaints, including the procurement of patient information and all other requests from downstream complaint management teams. </li></ul></div><div><ul><li>Assists in managing International requests and emails and responds in a timely manner. </li></ul></div><div><ul><li>Assists in root-cause investigations of complaints, providing technical and clinical use expertise for supported products. </li></ul></div><div><ul><li>Regularly participates in an on-call role, remotely supporting after hours calls. </li></ul></div><div><ul><li>Assists in developing and maintaining service related documentation such as work instructions, SOPs, and knowledge articles. </li></ul></div><div><ul><li>Participates on project and process teams to provide the business with technical and clinical insight, ensuring that Service’s interests are well represented. </li></ul></div><div><ul><li>Assists with creation of Service Support Plans for new product development to increase serviceability of new and existing products/systems. </li></ul></div><div><ul><li>Assists with other Educational, Service, Marketing, and Business support as needed. </li></ul></div><div><ul><li>All activities must be performed in compliance with the Quality System. </li></ul></div><div><ul><li>Performs duties in compliance with environmental, health, and safety related site rules, policies, or governmental regulations. </li></ul></div></div><div><div><ul><li>Performs all other duties as assigned. </li></ul></div><div><ul><li>Travel requirement: 10-20% </li></ul></div><div>Must Have: Minimum Requirements </div><div><ul><li>Bachelors degree required </li></ul></div><div>  Nice to Have  </div><div><ul><li>BS / BA in a technical, scientific, or medical related field. </li></ul></div><div><ul><li>2+ years of work experience in a clinical/technical setting. </li></ul></div><div><ul><li>Familiarity with cardiovascular perfusion  </li></ul></div><div><ul><li>Experience in networked computer environments and operating systems (DOS, UNIX preferred). </li></ul></div><div><ul><li>Solid aptitude for using mechanical and electronic devices. </li></ul></div><div><ul><li>Prior technical service, support and training experience. </li></ul></div><div><ul><li>Experience in conflict management. </li></ul></div></div>Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.<h1>Benefits &amp; Compensation  </h1>Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.  Salary ranges for U.S (excl. PR) locations (USD):$55,200.00 - $82,800.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).<h2></h2><h2></h2>The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below:<a href="https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&amp;co_num=30601&amp;co_affid=medtronic" target="_blank">Medtronic benefits and compensation plans</a><h1>About Medtronic</h1><h1></h1>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.  We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity <a href="http://www.medtronic.com" target="_blank">here</a>.It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.<div><div><div><div><div><div><div>If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find <a href="https://www.medtronic.com/content/dam/medtronic-wide/public/united-states/employee-support-services/careers/la-county-legal-notice.pdf" target="_blank">here</a> a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</div></div></div></div></div></div></div>