About MediaRadar <a href="https://mediaradar.com/">MediaRadar</a>, now including the data and capabilities of Vivvix, powers the mission-critical marketing and sales decisions that drive competitive advantage. Our competitive advertising intelligence platform enables clients to achieve peak performance with always-on data and insights that span the media, creative, and business strategies of five million brands across 30+ media channels. By bringing the advertising past, present, and future into focus, our clients rapidly act on the competitive moves and emerging advertising trends impacting their business.About the RoleAs the Director, Client Partnership, you will lead a team of Client Partners responsible for managing and growing strategic client relationships with our Agency customers. You’ll play a critical leadership role in driving client retention, revenue expansion, and long-term partnership success. Acting as a bridge between clients and internal teams, you’ll ensure that every client receives exceptional value from our products and services, while also identifying and capitalizing on new opportunities for growth. You’ll guide account planning, coach your team on strategic relationship management, and work cross-functionally with Sales, Customer Success, Product, and Marketing to deliver measurable business impact for both MediaRadar and our clients.Qualifications:What You’ve Done:<ul> <li>8+ years of experience in client-facing roles such as Account Management, Customer Success, or Strategic Partnerships, with at least 3-4 years of people management experience.</li> <li>Proven success leading client teams focused on account retention, revenue expansion, and relationship development.</li> <li>Strong understanding of enterprise account planning, customer lifecycle management, and value-based selling strategies.</li> <li>Experience working cross-functionally with Sales, Product, and Operations to deliver client outcomes and drive internal alignment.</li> <li>Proficiency with Salesforce or other CRM tools to manage account activity, track performance, and forecast outcomes.</li> <li>Expertise in the Media Planning, Execution and Measurement process</li> <li>Experience working with or in an Agency and an understanding of their workflows</li> <li>Excellent communication, negotiation, and presentation skills.</li> <li>Strategic mindset with strong problem-solving abilities and a focus on measurable results.</li> <li>Bachelor’s degree in Business, Marketing, or a related field; MBA or equivalent experience is a plus. </li> </ul>Key Responsibilities:What You’ll Do:<ul> <li>Team Leadership &amp; Development: Manage, coach, and mentor a team of Client Partners, each responsible for a portfolio of client accounts. Support their professional development and help them drive meaningful client outcomes.</li> <li>Account Planning &amp; Strategy: Oversee and guide the account planning process across all client accounts. Ensure each Client Partner is aligned with strategic goals, retention targets, and growth opportunities.</li> <li>Client Growth &amp; Retention: Drive client success by developing and executing strategies to expand product usage, introduce new solutions, and increase account value through upsells, cross-sells, and renewals.</li> <li>Internal Resource Mobilization: Collaborate with internal teams (e.g., Product, Marketing, Data, Operations) to marshal the right resources at the right time in support of client goals.</li> <li>Client Advocacy: Serve as the internal voice of the client—representing their needs and feedback to stakeholders across the organization to influence roadmap priorities and customer experience improvements.</li> <li>Cross-Functional Partnership: Work closely with Sales and Customer Success leadership to build a coordinated approach to client engagement and lifecycle management.</li> <li>Operational Excellence: Use Salesforce and related tools to manage pipeline, track client health, forecast renewals and expansion, and maintain accurate, up-to-date client records.</li> <li>Ethics &amp; Integrity: Uphold the highest standards of professional conduct and foster a client-first mindset across your team.</li> </ul>

Media Radar

Director, Client Partnership - Agencies

Media Radar