McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.McKesson, a Fortune 10 company in the healthcare industry, is seeking a CCaaS Platform Solution Owner with deep expertise in Five9 technologies.  This role is critical for modernizing, scaling, and ensuring the reliability of our contact center operations across North America.  The CCaaS Platform Solution Owner will lead the design, implementation, and optimization of the CCaaS platform, including workforce and quality management.  As a strategic partner to McKesson’s business units, this leader will collaborate with business leaders to understand their telephony needs, define the technical solution, develop new capabilities, and deliver exceptional experiences to our diverse customer base, including patients, healthcare professionals, and pharmaceutical companies.  This role will own the technical solution, oversee engineering efforts, manage vendor agreements and costs allocations, and ultimately drive measurable value to McKesson.Key ResponsibilitiesTechnical Solution Design<ul><li>Develop a deep understanding of McKesson’s contact center landscape and business capability roadmap.</li><li>Lead the technical strategy and architecture for next-gen telephony solutions using Five9 and integrated enterprise systems.</li><li>Design robust technical architectures including APIs, integrations, and network connectivity with risk mitigation strategies.</li></ul>Solution Delivery<ul><li>Oversee deployment of CCaaS solutions ensuring scalability, reliability, and security.</li><li>Implement structured development methodologies to meet business demands and deliver high-quality solutions on time and within budget.</li></ul>Vendor Management<ul><li>Manage engineering teams and vendor performance, including RFP creation and vendor selection.</li><li>Optimize technology consumption and negotiate favorable pricing and service levels.</li><li>Align vendor solutions with McKesson’s strategic goals through strong cross-functional partnerships.</li></ul>Communications<ul><li>Deliver clear, consistent updates to stakeholders through executive summaries, technical diagrams, and strategic insights.</li><li>Proactively identify and mitigate risks while fostering collaboration across business units.</li></ul>Team Leadership<ul><li>Build and lead a high-performing team aligned with McKesson’s technology and business goals.</li><li>Promote a culture of innovation, accountability, and continuous learning.</li></ul>Budget Management<ul><li>Develop and manage technology budgets aligned with business roadmaps and financial targets.</li><li>Oversee cost optimization, resource utilization, and ROI tracking for technology investments.</li></ul>Technology Evaluation<ul><li>Stay current on emerging digital and telephony trends to assess their impact on McKesson’s operations.</li><li>Serve as a subject matter expert and advisor on CCaaS technologies, driving innovation and transformation.</li></ul>Minimum Requirements- Degree or equivalent and typically requires 13+ years, with 8+ years, of direct work related experience. Less years required if has relevant Masters or Doctorate qualifications.Critical Skills <ul><li>Hands on  experience in contact center technologies, with a strong focus on CCaaS platforms and telephony systems.</li><li>Deep technical knowledge of the Five9 platform, including architecture, features, and integration capabilities.</li><li>Proven success in leading migrations to CCaaS platforms, ensuring minimal disruption and optimized performance.</li><li>Experience integrating CCaaS with enterprise systems such as CRM, ERP, and workforce management tools.</li><li>Strong background in cloud computing and telecommunications protocols, enabling scalable and secure solutions.</li><li>Excellent communication and presentation skills, with the ability to influence stakeholders and lead cross-functional teams.</li><li>Skilled in managing vendor relationships, contracts, and technology budgets to drive cost-effective outcomes.</li><li> Demonstrated ability to deliver complex transformation initiatives using Agile or DevOps frameworks within large, matrixed organizations.</li></ul>Additional Knowledge &amp; Skills<ul><li>Enjoy the challenge of working in a fast-paced, dynamic environment while balancing priorities</li><li>Knowledge of emerging digital technologies using AI, automation, speech analytics, data analysis and visualization techniques and their application in contact centers</li><li>Practical experience with Verint and Salesforce platforms</li><li>Self-directed and able to execute work independently</li><li>Strong critical thinking, analytic and problem-solving skills</li><li>Attention to detail, solid organizational skills and proactive project management</li><li>Ability to act independently with sound business judgement</li><li>Flexibility to take on different roles and duties as required</li></ul>PHYSICAL REQUIREMENTS<ul><li>General Office Demands</li><li>Travel up to 20%</li></ul>Candidate must be authorized to work in the U.S, now or in the future, without the support from McKesson.We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKessons pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please <a href="https://careers.mckesson.com/en/benefits" target="_blank">click here.</a>Our Base Pay Range for this position$178,800 - $298,000McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our <a target="_blank" href="https://www.mckesson.com/about-mckesson/eeo-at-mckesson/">Equal Employment Opportunity</a> page. Join us at McKesson!