About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com .

SUMMARY
As a Professional Services Consultant, you will be responsible for delivering high-quality consulting services to our customers, helping them maximize the value of our software solutions and achieve their business objectives. You will collaborate with cross-functional teams, understand customer requirements, and provide expert guidance and recommendations throughout the engagement lifecycle.

RESPONSIBILITIES
• Lead and deliver professional services engagements, including solution design, business analysis, configuration, customization, testing, and deployment.
• Collaborate with customers to understand their business needs, requirements, and objectives, and translate them into effective solutions to maximize value to the customer.
• Manage accounts and projects both from a delivery and value generation perspective as well as an administrative aspect which includes but is not limited to time, budget and resource management.
• Collaborate with cross-functional teams and stakeholders to identify customer needs and project requirements, set priorities, and manage project scope.
• Develop and maintain project documentation, including requirements, design specifications, and technical reports.
• Provide technical expertise and guidance to customers on our software solutions and industry best practices.
• Identify opportunities for cross-selling and upselling additional products and services, collaborating with sales and account management teams.
• Contribute to the continuous improvement of our service delivery methodologies, processes, and tools.
• Stay current with emerging trends, technologies, and best practices in the software industry, continuously improving our service offerings and capabilities.
• Any other duties in line with the role of Professional Services Consultant

BASIC QUALIFICATIONS
• Bachelors degree in Computer Science, Engineering, related field, or equivalent experince
• 3+ years of experience in solution integration, development, professional services, consulting, or a similar customer-facing role in the software and/or healthcare industry.
• Strong understanding of software, solutions, implementation principles, and best practices.
• Logical thinker with excellent problem-solving, communication, and customer relationship management skills.

PREFERRED SKILLS
• Experience as a hands-on developer
• Experience with agile methodologies and practices (such as LEAN, Scrum, Kanban)
• Experience working with quality control, auditing, or control operations
• Experience working at a medical device manufacturer or pharmaciautical company
• Experience working with GxP regulations
• Experience in the software-as-a-service (SaaS) industry or with subscription-based products.
• Experience with CRM and project management software (e.g., Salesforce, JIRA, Smartsheet).
• Relevant industry certifications or professional designations.

PHYSICAL DEMANDS AND WORKING CONDITIONS
• Primarily sedentary work with frequent use of computer, keyboard, and mouse.
• Occasional lifting or moving of computer equipment or other objects up to 25 pounds (11.3 kg) may be required.
• Standard office environment with potential for remote work and travel to customer sites.
As a Professional Services Consultant, you will play an important role in driving customer success and satisfaction by delivering high-quality consulting services and solutions. If you possess the technical expertise, problem-solving skills, and passion for helping customers achieve their business goals, we encourage you to apply for this position and join our dedicated team.

Why Work Here?

## WhyWorkAnywhereElse?

MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it ## TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say ## WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

Competitive compensation
Schedule flexibility
Fitness clubs (you get paid to have fun and be active!)
Company parties and employee recognition programs
Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
Much, much more!

MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources.
Equal Opportunity Employer, including disability and protected veteran status