<h2>Company:</h2>Marsh McLennan Agency<h2></h2><h2>Description:</h2>Position Overview The Senior Client Manager position is responsible for proactively managing client service, renewal activities and administration of products for the clients assigned to them. Client Managers serve as a primary day-to-day contact for our clients. Principal Duties and Responsibilities<ul><li>Responsible for day-to-day management of Benefits accounts; develop solid partnerships with clients’ HR managers and other support staff; manage service issues, research problems, present and implement effective, timely solutions</li><li>Assist in preparing bid specifications for Requests for Proposal (RFPs); obtain necessary census and historical data for bid process; develop knowledge of carriers and products offered; analyze quotes and offer advice on competitive carriers/products; negotiate with insurance carrier representatives and underwriters upon request; prepare client proposals for approval; proof all proposals for accuracy; attend client meetings and presentations</li><li>Manage implementation of new lines of coverage and carrier changes and insure smooth launch/transition; complete all new/renewal business paperwork and internal documentation</li><li>Prepare employee communications materials such as brochures, flyers and payroll stuffers</li><li>Conduct group education and enrollment meetings at client sites or via webinar as required</li><li>Proof booklets and contracts for accuracy; report inaccuracies to the carrier(s) for correction; request Schedule As for clients’ IRS Form 5500 filings and facilitate signature ready Form 5500s; notify clients of legislative and regulatory changes and assist client in understanding how the issues apply to them</li><li>Responsible for electronic file set-up and maintenance, along with ongoing filing and documentation of client meetings/issues/decisions</li><li>Plan, prioritize and complete day-to-day workload taking into account new business, renewal business and day-to-day service responsibilities for the accounts assigned in a timely manner ensuring internal/external deadlines are met</li><li>Conduct all business in accordance with established policies and procedures</li><li>Attend onsite and offsite client meetings as necessary</li><li>Other duties as assigned </li></ul> Knowledge, Skills and Abilities Required:<ul><li>High School Diploma or GED</li><li>5+ years in group benefits with at least 1+ years in a Client Manager or similar level role</li><li>Licensed in Arizona Health, Life and Disability (or ability to be licensed within 60 days of employment)</li><li>Ability to develop and work with mathematical formulas</li><li>Ability to effectively communicate, both written and verbally, with internal and external parties</li><li>Ability to conduct education and enrollment meetings (comfortable with public speaking)</li><li>Excellent time management, organizational and multi-tasking skills with high attention to detail</li><li>Ability to build and maintain effective relationships with clients, carriers and peers</li><li>Ability to work independently and in cross-functional teams</li><li>Proficiency in Microsoft Office Products (Outlook, Word, Excel, Power Point) </li></ul>Preferred:<ul><li>Some college or technical training in related discipline</li><li>Continuing education such as RHU, REBC, CEBS, or CBP</li><li>Experience using BenefitPoint </li></ul>#MMAWest#LI-DNI<h3></h3><h3></h3><h3></h3><h3></h3><h3></h3><h3></h3>

Marsh McLennan

Senior Client Manager - Employee Health & Benefits 2 Locations

Marsh McLennan

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