Business and Client Services Internal Communications Leader New York - 1166

Company:

MMC Corporate

Description:

The Business and Client Services (BCS) Internal Communications Leader will play a pivotal leadership role in shaping and executing the internal communications strategy for BCS – a global team of over 30,000 colleagues across our Businesses and our Technology function.

This leader will have substantial experience advising senior executives and leadership teams on positioning and communicating a wide range of topics, strategic campaigns, change management communications, and employee engagement initiatives.

This senior-level executive will utilize innovative and creative communication methods to engage BCS colleagues, foster a strong sense of community, and promote collaboration throughout the organization. The ideal candidate will possess a deep understanding of internal communications best practices, a passion for storytelling, and the ability to drive engagement through strategic initiatives that support the delivery of the BCS strategy.

The Business and Client Services (BCS) Internal Communications Leader serves as both a strategic and trusted advisor, as well as an experienced manager and mentor. The candidate has a proven track record of counseling senior management on a wide range of issues.

This leader will act as an effective and impactful communications advisor on strategic priorities, messaging and channel strategy, serving as a creative thought partner to BCS leaders and other key stakeholders to ensure a cohesive internal communications strategy.

This leader will lead and work with a global team of communicators to develop and execute strategic communication strategies, ensuring alignment with Marsh McLennan and BCS strategy, fostering employee engagement, and delivering impactful messaging across various channels.

There is a requirement to work from our NYC office at least three days per week.

We will count on you to:

• Design and implement a comprehensive internal communications strategy that aligns with BCS goals and objectives.
• Collaborate with senior leadership to ensure messaging is consistent, clear, and impactful across all communication channels.
• Develop innovative programs and campaigns to enhance colleague engagement and foster a sense of belonging within the BCS community.
• Develop a channel strategy and message ownership framework that is fit for purpose for BCS - utilize a range of channels to disseminate information and encourage two-way communication.
• Deliver on the creation of high-quality content and assets across a range of mediums that resonate with BCS colleagues and highlight key initiatives, achievements, and updates.
• Establish metrics to evaluate the effectiveness of internal communications initiatives and make data-driven recommendations for improvement.
• Conduct regular surveys and feedback sessions to gauge colleague sentiment and adjust strategies accordingly.
• Partner with cross-functional teams, including HR, Marketing, and IT, to ensure cohesive messaging and support for organizational initiatives
• Act as a trusted advisor to senior leadership on internal communications best practices and emerging trends.
• Lead and mentor a global team of internal communications professionals. 
• Provide guidance and support to team members, fostering a collaborative and high-performing environment. 
• Build strong relationships with internal stakeholders, including senior leadership and other departments. 

What you need to have:  

• A Bachelors Degree
• A minimum of 15 years of experience in strategic communications, working in global, matrixed organizations, advising senior leaders on complex communication strategies with a track record of delivering solid, measurable results

What makes you stand out:

• Excellent writing and communication skills, with experience managing a suite of internal communications channels, including emerging communication and collaboration technologies
• Knowledge of core internal communications, change management and employee engagement strategies
• Excellent leadership skills (i.e., organizing, planning, problem-solving and decision-making) necessary for effective management
• Well-developed and professional interpersonal skills; ability to interact effectively with people at all organizational levels of the firm
• Strong emotional intelligence and resiliency, effectively recognizing and managing personal and team emotions, facilitating constructive communication, and maintaining composure under pressure, thereby enhancing team dynamics and driving organizational success in challenging situations
• Excellent communication skills, both written and oral
• Ability to work in a team environment with a client-centric focus
• Organization skills needed to manage time well, prioritize effectively, and handle multiple deadlines
• Ability to perceive and analyze problems and a capacity to make or recommend sound decisions
• Ability to handle confidential and sensitive information with the appropriate discretion
• Strong analytical skills including comprehending and communicating data
• Ability to undertake large, long-term projects, develop alternative methods to complete them, and implement solutions
• Advanced knowledge of PC applications, including the entire suite of MS Office applications (Microsoft Word, Excel and PowerPoint

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $120,900 to $241,700.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.