<div><strong>About Magic<br /></strong><br /></div><div><a href="https://getmagic.com/">Magic</a> is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.</div><div><br /><strong>Background<br /></strong><br /></div><div>Our company came out of <a href="https://www.ycombinator.com/">Y Combinator</a> in 2015. Since then weve grown to 1000+ remote workers, with strong venture-backing (including <a href="https://www.sequoiacap.com/sea/">Sequoia Capital</a>) and over $30M in funding to date. We are fully remote across Asia and US time zones.</div><ul><li>Check out <a href="https://www.crunchbase.com/organization/magic">Magics Business Profile</a></li><li>Know more about our Team via <a href="https://getmagic.com/careers/">Magics Careers Page</a><span>﻿</span><figure><a href="https://getmagic.com/careers/"><figcaption></figcaption></a></figure><span>﻿</span></li></ul><div><strong>Why does this role exist?<br /></strong>A Client Success Coach is responsible for coaching a team of top-tier assistants who handle client accounts. This position plays a crucial role in guiding team members through their tasks, conducting regular check-ins and coaching sessions, and monitoring performance against company standards. The Client Success Coach strategizes appropriate actions to improve assessed areas of opportunity and serves as the primary point of contact for all quality and performance-related concerns, reporting directly to a Senior Operations Manager in the Key Accounts Team.</div> <h2> The Impact youll make </h2> <div><strong>Team Development &amp; Coaching</strong></div><ul><li>Build strong relationships with team members through weekly 1:1s and coaching sessions</li><li>Provide guidance and support to assistants as they work on their tasks</li><li>Take actions to decrease attendance issues and assistant idle time</li></ul><div><strong>Client &amp; Assistant Management</strong></div><ul><li>Facilitate and oversee client-assistant onboarding</li><li>Recognize and facilitate additional client needs</li><li>Communicate with clients regarding assistant performance and quality concerns</li><li>Offer assistant replacement when needed</li></ul><div><strong>Performance Management</strong></div><ul><li>Monitor daily assistant performance and stats in coordination with other departments</li><li>Review output to ensure it meets client standards</li><li>Maintain, document, and track KPIs and metrics</li><li>Strategize to hit goals and improve areas of opportunity</li></ul><div><strong>Cross-Functional Collaboration</strong></div><ul><li>Coordinate with other departments for assistant or client-related concerns</li><li>Send feedback to Matching for assistant rematching</li><li>Attend weekly meetings and report to direct manager regarding team status</li><li>Assist in troubleshooting technical issues, payment problems, and software concerns</li></ul><h2>Measure of Success</h2><ul><li><strong>Team Performance Metrics</strong> – Achievement of target KPIs for the team</li><li><strong>Assistant Retention</strong> – Minimized turnover and improved engagement of team members</li><li><strong>Client Satisfaction</strong> – Positive feedback and continued partnerships with key accounts</li></ul> <h2> Benefits </h2> <h2>What to expect...</h2><ul><li><strong>Employment type</strong>: Full-Time Freelancer</li><li><strong>Work-from-home setup</strong>: Fully remote position with flexibility to work from your preferred location</li><li><strong>Working hours</strong>: Full Time, 40 hours/week (1 hour break/shift)<br /><strong>Schedule</strong>: Monday-Friday, 10 PM - 7 AM PHT (Philippine Standard Time)</li><li><strong>Compensation</strong>: $5 per hour</li></ul><div><span>﻿</span><figure><a href="https://res.cloudinary.com/pinpointhq/image/upload/v1755071458/uploads/production/wdxjx6wjtiphxywdscny.png"><figcaption></figcaption></a></figure><span>﻿</span><span>﻿</span><figure><a href="https://res.cloudinary.com/pinpointhq/image/upload/v1755071463/uploads/production/exceopixiqqwhpc3fzmo.png"><figcaption></figcaption></a></figure><span>﻿</span><span>﻿</span><figure><a href="https://res.cloudinary.com/pinpointhq/image/upload/v1755071465/uploads/production/y2gc7a1lqdgeveauoyia.png"><figcaption></figcaption></a></figure><span>﻿</span><span>﻿</span><figure><a href="https://res.cloudinary.com/pinpointhq/image/upload/v1755071471/uploads/production/xjib0idnkrakplmx8ink.png"><figcaption></figcaption></a></figure><span>﻿</span><span>﻿</span><figure><a href="https://res.cloudinary.com/pinpointhq/image/upload/v1755071484/uploads/production/ktq5u9cupaw1pueokbpf.png"><figcaption></figcaption></a></figure><span>﻿</span><span>﻿</span><figure><a href="https://res.cloudinary.com/pinpointhq/image/upload/v1755071489/uploads/production/hjz5ysq1tllcv24hbozt.png"><figcaption></figcaption></a></figure><span>﻿</span><span>﻿</span><figure><a href="https://res.cloudinary.com/pinpointhq/image/upload/v1755071492/uploads/production/y7ifrvr8s65nbvu29k4o.png"><figcaption></figcaption></a></figure><span>﻿</span></div>