<div><strong>About the Client<br /></strong>Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K–12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds. <br /><br /><strong>Why does this role exist?<br /></strong>This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client’s goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching. </div> <h2> The Impact you’ll make </h2> <div><strong>Customer Support &amp; Communication</strong></div><ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul><div><strong>Scheduling &amp; Calendar Management</strong></div><ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul><div><strong>Student &amp; Instructor Coordination</strong></div><ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul><div><strong>Administrative Organization</strong></div><ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client’s platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> <h2> Benefits </h2> <div><span>﻿</span><figure><a href="https://res.cloudinary.com/pinpointhq/image/upload/v1726318909/uploads/production/h0nvppetbg03uftd0cvc.png"><figcaption></figcaption></a></figure><span>﻿</span><span>﻿</span><figure><a href="https://res.cloudinary.com/pinpointhq/image/upload/v1726318784/uploads/production/rgwtxj4zjp1osdl44pmu.png"><figcaption></figcaption></a></figure><span>﻿</span><span>﻿</span><figure><a href="https://res.cloudinary.com/pinpointhq/image/upload/v1726318880/uploads/production/fdqtlewimsqtdsz5tb4m.png"><figcaption></figcaption></a></figure><span>﻿</span><span>﻿</span><figure><a href="https://res.cloudinary.com/pinpointhq/image/upload/v1726318892/uploads/production/g3pbqsx1ksditw8d7jrq.png"><figcaption></figcaption></a></figure><span>﻿</span><span>﻿</span><figure><a href="https://res.cloudinary.com/pinpointhq/image/upload/v1726318898/uploads/production/yfs4hzxxslvbkeuier7s.png"><figcaption></figcaption></a></figure><span>﻿</span><span>﻿</span><figure><a href="https://res.cloudinary.com/pinpointhq/image/upload/v1726318902/uploads/production/g4xvq0qahoi5wdcjecgg.png"><figcaption></figcaption></a></figure><span>﻿</span></div>

Magic

Bilingual Customer Support Specialist Freelance, Remote Support & Leadership

Magic

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