Job DescriptionOversee the end-to-end intermodal shipment process, ensuring timely cargo delivery and high customer satisfaction. Collaborate with truckers, vendors, and internal teams to resolve issues, prevent service failures, and drive process improvements. Manage high-impact accounts while meeting KPIs and upholding Maersk’s core values.Responsibilities <ul><li>Ensure smooth execution of the intermodal shipment lifecycle by working closely with truckers and internal support groups to achieve customer satisfaction goals through proactive and/or reactive issue resolution ownership.</li><li>Manage accounts with high business impact in terms of volume and/or revenue and high complexity.</li><li>Actively prevent service failures and collaborate with stakeholders to implement countermeasures when necessary.</li><li>Identify the root cause when targets are not met and implement solutions by working closely with stakeholders.</li><li>Build rapport with and manage vendor performance related to customers cargo to ensure timely cargo delivery.</li><li>Understand and be familiar with KPIs and act in line with set targets.</li><li>Drive continuous improvements to remove waste and lower costs for both internal and external stakeholders.</li><li>Always perform in a manner consistent with and loyal to the A.P. Moller – Maersk values.</li></ul>Company Benefits: <ul><li>Medical</li><li>Dental</li><li>Vision</li><li>RRSP + Company Match</li><li>Employee Assistance Program</li><li>Paid Time Off</li><li>Flexible Work Schedules (when possible)</li><li>And more!</li></ul>Pay Range: $55,000 - $60,000Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" target="_blank">accommodationrequests@maersk.com</a>.