About LiveU

Join the leader in live IP-video solutions for top broadcasters, sports organizations, public safety, and more. With over 5,000 customers in 150+ countries, LiveU is trusted to cover every major news and sports event, from the US Presidential Election campaign to the Summer and Winter Games.

Location: Puerto Rico (fully remote)

We also welcome candidates from Arizona, Texas, Oklahoma, Idaho, or Nebraska to apply.

Responsibilities

· Field incoming requests/issues via omni-channel platform (phone, email, and chat).

· Take ownership of requests and support through resolution or escalation.

· Document requests/issues and related support activity.

· Identify priority escalation situations and manage them according.

· Raise awareness of procedures that require modification and/or are missing.

· Collaborate across the company as needed to resolve requests/issues.

· Identify and report cases that could be addressed with self-service and/or automation.

Flexibility to work every Sunday, Saturday, some holidays and extra hours as needed. Four shifts a week- Mandatory
Outstanding customer service skills.
Prior experience handling customer requests/issues (service).
Technologically proficient with software and hardware.
Technical support experience desired but not mandatory.