Join LiveU Customer Success group and become part of professional, unique, and global team!

In this position you will get to know all LiveU’s products and services, provide daily service and technical support for LiveU’s customers, communicate daily with the global T1 and T2 support teams in LiveU and much more!

Join the Team Behind the World’s Live Stories

LiveU is a global leader in live IP-video solutions, trusted by broadcasters, sports organizations, content creators and public safety agencies in over 150 countries. Our technology is behind the scenes of some of the world’s most compelling live moments.

We’re on a mission to create more value from video by making live production smarter, faster, and more efficient. Our powerful IP-video EcoSystem streamlines every stage of the workflow – from contribution and production to distribution.

Our people are P.R.O.s, (Pioneering, Reliable, Open) fun loving, but professional – in short, they are good people to do good work with. If that sounds like something you’d like to experience first-hand, please do get in touch.

LOCATION: SYDNEY, Australia

(Not open for relocation)

Key Responsibilities:

Provide exceptional customer service experience via phone, email, and online chat.
Take ownership of the customers requests and/or issues, troubleshoot, provide assistance and best practices.
Familiarize and understand LiveUs customer operations/workflows and products.
Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
Work closely with numerous stakeholders and departments within the company.
May need to provide support off working hours in special cases.
Take part in Operational, technical-related activities (Pre-shipment installation and testing, RMA handling, Local testing as part of User Acceptance Test, etc.).

1-2 years of customer support experience in hardware, an advantage for software-based tech companies.
[An Advantage]: 1+ years of experience with live video streaming equipment and platforms.
Highly service-oriented and able to voice and understand the customer.
Ability to multi-task, and work in a high-demand environment (broadcasting, live-streaming).
Technical education or background.
Up to 2 monthly weekend shifts (remote)
Excellent communication and presentation skills.
Ability to work in close collaboration as part of a team, exceptional interpersonal skills.
Driven by values of Accountability, attention to detail and proactivity.
Independent and fast learner