<div><span>We’re at an inflection point. Our product is moving from </span><b>classic SaaS interfaces</b><span> to </span><b>conversation-first, AI-native workflows</b><span>. That shift changes the fundamentals: how people interact, what feels intuitive, and what “great design” even means at scale.</span></div><div><br /></div><div><span>Text handles </span><b>over 2 billion interactions a year</b><span>. Each of those moments needs to feel clear, consistent, and intentional. Your job: define and enforce the standard of design excellence across the company. Not only by polishing pixels, but by setting the rules, principles, and workflows that make quality inevitable.</span></div><h3>What You’ll Do:</h3><ul><li>Co-author and own the product design strategy for the Text App, ensuring that design defines how the product works at scale, not just how it looks.</li><li>Represent design in company leadership planning, sitting at the table where priorities and resources are decided, and making sure design is a central part of the conversation.</li><li>Work closely with Product and Engineering leaders to shape roadmaps and company direction, using design as a lever for differentiation and growth.</li><li>Connect design decisions to measurable business outcomes — conversion, activation, retention — and establish systems to track and improve them.</li><li>Define the standards for design at Text, including principles, interaction patterns, typography, motion, and accessibility, making “great design” objective, repeatable, and teachable.</li><li>Introduce new AI-first patterns for conversational flows, latency, uncertainty, and agentic experiences, creating frameworks that set the industry standard.</li><li>Establish the design operating system — reviews, feedback loops, and quality checks that protect craft without slowing delivery.</li><li>Set hiring expectations, performance systems, design ops, and tooling.</li><li>Insist on rigor in every detail, from accessibility to empty, error, and loading states, ensuring billions of interactions feel seamless and intentional, making the design invisible.</li></ul><h3>What We’re Looking For:</h3><ul><li>You’ve led at SaaS scale, with 8+ years in product design and at least 3 years guiding teams in environments serving thousands or millions of users.</li><li>You’ve scaled design teams by building the systems that kept quality high as speed increased.</li><li>You’ve deployed design tools and prototyping technology to increase the team’s velocity.</li><li>You’ve shown how design can steer company strategy — shaping not only how products look, but what gets built, when, and why.</li><li>You understand what happens when billions of micro-interactions add up. You know how to keep clarity in products where small details define the whole experience.</li><li>You can take subjective “this feels right” and turn it into objective standards that align teams and eliminate endless debates.</li><li>You care about the invisible parts of design — the empty states, the error messages, the flows that feel so natural that users don’t even notice them.</li><li>You spend time with customers and turn their feedback, data, and stories into patterns and rules that scale across the product.</li><li>You’ve built team practices that make people sharper and faster: reviews that clarify, feedback loops that catch issues early, and quality bars that raise craft without adding drag.</li><li>You’ve owned the design org — hiring expectations, performance systems, and ops — and know how to make it work without bureaucracy.</li></ul><div><span><b>Why This Role Matters</b></span></div><div><br /></div><div><span>Text is not just evolving its interface; it’s redefining how users experience software in an AI-first world. The VP of Product Design will determine the principles and systems that make this shift successful — shaping not just the product, but the design culture and operating system of the company.</span></div>

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VP of Product Design

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