<div><span>In the Conversational Experience, we build tools that make Customer Support agents focus on whats most important — helping customers. We utilize LLM engines to transform Text into a one-stop platform for customer service. We work closely with users, gather feedback, and define measurable goals to ensure our product is in demand.</span></div><div><br /></div><div><a href="http://demand.As">As</a><span> a </span><b>Senior</b><span> </span><b>Frontend Engineer</b><span> on our team, you’ll play a key role in building user-facing products that align with Text’s broader vision and strategy. You’ll collaborate closely with ML Engineers, Product Designers, and other frontend developers to deliver exceptional Copilot experiences within Text </span><a href="http://App.The">App.</a></div><div><br /></div><div><span>The Kind of Work You’ll Be Doing</span></div><div><br /></div><div><span>We’re looking for an experienced </span><b>Senior</b><span> </span><b>Frontend Engineer (Senior)</b><span> who’s comfortable building things from the ground up and can contribute to product evolution through strong technical and product intuition. You’ll help us refine how AI surfaces in the agent experience — but your primary focus will be on our products’ </span><b>frontend craftsmanship</b><span> and </span><b>interface quality</b><span>.</span></div><h3>Your responsibilities will include:</h3><ul><li><b>Design and develop</b> rich, intuitive frontend experiences that enhance how support agents interact with AI-powered tools.</li><li><b>Partner</b> with Machine Learning engineers to build user-friendly, LLM-driven features — integrating AI outputs seamlessly into the UI.</li><li><b>Work</b> on the Copilot experience within Text App, focusing on usability, clarity, and reliability.</li><li><b>Maintain and evolve</b> the architecture of our frontend systems, ensuring performance, stability, and scalability.</li><li><b>Collaborate</b> with other engineers (including architecture-focused peers) to ensure business continuity and smooth handovers.</li><li><b>Participate</b> in product planning and help translate user data and feedback into actionable improvements.</li></ul><h3>What We’re Looking for in You</h3><ul><li><b>Product-driven mindset</b> — You care deeply about user impact and enjoy influencing how the product evolves.</li><li><b>Frontend mastery</b> — Deep experience with <b>TypeScript</b>, <b>React</b>, and modern frontend tooling. Familiarity with <a href="http://Node.js"><b>Node.js</b></a> and <b>Docker</b> is a plus.</li><li><b>Strong UI craftsmanship</b> — You can translate product ideas into elegant, performant, and maintainable interfaces.</li><li><b>Solid collaboration skills</b> — You thrive in cross-functional setups, working closely with Product, Design, and ML teams.</li><li><b>Understanding of AI concepts</b> — Awareness of how LLM systems work (e.g., Prompt Engineering, Retrieval-Augmented Generation) and how to debug or integrate them into frontend workflows.</li><li><b>Proactive &amp; independent</b> — You take ownership, drive outcomes, and know when to sync with others.</li><li><b>SaaS experience</b> — You’ve built or scaled customer-facing SaaS products and understand the importance of performance, accessibility, and quality.</li><li><b>Data-informed thinking</b> — You use data and metrics to guide prioritization and validate decisions.</li></ul><h3>Why You’ll Love Working With Us</h3><ul><li><b>Meaningful impact</b> — You’ll directly influence how AI supports thousands of customer support agents.</li><li><b>Collaborative culture</b> — You’ll work with experienced engineers, designers, and AI experts in a supportive, fast-moving team.</li><li><b>Modern tech stack &amp; ownership</b> — You’ll have autonomy to make architectural and product-impacting decisions.</li><li><b>Dynamic environment</b> — We move fast, iterate often, and celebrate progress.</li><li><b>Room to grow</b> — You’ll shape product direction and mentor others as we scale.</li></ul>

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Senior Frontend Engineer - Conversational Experience

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