<div><b>The Ticketing Experience team</b><span> is building a modern customer support platform that helps businesses provide timely, human, and scalable service through asynchronous channels like email. We believe great customer support software should not only solve problems — it should feel intuitive, fast, and built with the agent experience in mind, and we are at the heart of that mission.</span></div><div><br /></div><div><b>Our team crafts the interface and workflows that support agents in handling conversations smoothly and efficiently </b><span>— whether it’s one message or thousands a day. From smart automations to flexible message handling, our features are designed to remove friction and let agents focus on what matters: helping people.</span></div><div><br /></div><div><span>As we evolve our platform to support more sophisticated use cases and higher performance at scale, we’re investing heavily in our frontend. </span></div><div><br /></div><div><span>You’ll join a product team that values clean architecture, thoughtful UX, and tight collaboration between engineering, design, and product. This is a great opportunity to shape the technical direction of our frontend, bring new ideas to life, and contribute to a product used by thousands of support teams every day.</span></div><div><br /></div><div><b>You’ll work alongside five experienced engineers, two QA specialists, and a product designer — all led by Rafał, our product manager.</b></div><h3>You will be responsible for:</h3><ul><li>Shaping frontend architecture and contributing to product decisions.</li><li>Building and maintaining core ticketing functionalities. </li><li>Ensuring quality and stability of the ticketing experience.</li><li>Collaborating closely with the backend and design teams to ship <a href="http://features.Supporting">features.</a></li><li>Supporting migration from HelpDesk to Text App.</li><li>Writing and maintaining unit and integration tests.</li><li>Cooperating with support to resolve complex customer issues.</li><li>Ensuring your code is production-ready and monitored effectively (via Sentry).</li></ul><h3>You may be a good fit for this role if you:</h3><ul><li>Are a frontend expert with deep knowledge of React.js and TypeScript.</li><li>Have strong hands-on experience with state management tools, specifically Redux (with redux-saga and redux-toolkit) and TanStack Query. </li><li>Know how to work in and contribute to collaborative, product-oriented teams.</li><li>Work independently, but think holistically — understanding how frontend decisions impact backend, scalability, and user experience.</li><li>Own your code — from design to release to debugging.</li><li>Are comfortable working with modern tooling and fast iteration cycles.</li><li>Can prioritize and communicate clearly in a cross-functional environment.</li></ul><h3>Our tech stack:</h3><ul><li><b>Frontend</b>:  React, TypeScript, TanStack Query, React Router v6/7, Redux, Redux-Saga, Redux Toolkit</li><li><b>Tooling</b>: Vite, Turborepo, Storybook, CSS-in-JS, CSS Modules, Github Actions, Sentry</li><li><b>Testing</b>: Jest/Vitest, Cypress/Playwright</li><li><b>Nice to have</b>: GCP (Cloud Storage), Docker</li></ul>

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Senior Frontend Engineer - Ticketing Experience

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