Description We are seeking a detail-oriented and proactive professional to join our team as Senior Restoration Property Specialist!  In this role, you will independently manage, investigate, and coordinate various EMS activities, ensuring effective handling of a high volume of vendor assignments and policyholder interactions. You will be responsible for complex damage estimation, vendor invoice review, and payment processing, all while delivering exceptional customer service. This position requires a solid background in insurance claims and water mitigation, along with strong communication, organizational, and negotiation skills. Responsibilities:<ul><li>Responds to inbound calls from water mitigation vendors and makes outbound calls as appropriate. Writes complex water damage mitigation estimates, including losses that involve mold and asbestos.</li><li>Collaborates with internal and external stakeholders on invoices for claims involving program or non-program vendors.</li><li>Ensures resolution of vendor and policyholder escalations. Manages resolution of escalated reassignments.</li><li>Reviews routine and complex EMS invoices for accuracy in accordance with vendor estimating guidelines, service level agreements and/or IICRC guidelines and negotiates with vendors, public adjusters and/or customers.</li><li>Conducts reviews to ensure appropriate documentation is secured from vendors. This includes dry logs, photos and other related EMS documents.</li><li>Assists with training of less experienced staff and handles special projects as assigned.</li></ul>Qualifications<div><ul><li>Strong written and oral communications skills required</li><li>Good interpersonal, organizational, investigative and negotiation skills required</li><li>Customer service experience required</li><li>3-5 years of prior work experience in insurance and/or dealing with residential property restoration</li><li>Knowledge of water damage restoration required</li><li>Capable of writing complex structural damage estimates or water damage mitigation estimates</li><li>Demonstrated ability to handle claims of high complexity and exposure, including claims involving mold and asbestos</li><li>Ability to perform tasks involving PL and Safeco brands</li><li>Bachelor’s degree plus an established record of strong property or water damage restoration experience preferred</li><li>Has completed some advanced Water EMS training, which may include WRT and/or ASD certifications</li><li>AMRT certification is preferred</li><li>Cleared background for licensing upon hire</li></ul></div>About UsPay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: <a href="https://LMI.co/Benefits">https://LMI.co/Benefits</a> Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veterans status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices<ul><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-fair-chance-act.pdf">California</a></li><li><a href="https://bca.lacity.gov/Uploads/fciho/FCIHO-factsheet-2024-03-05.pdf">Los Angeles Incorporated</a></li><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2025/01/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf">Los Angeles Unincorporated</a></li><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/pa-philadelphia-fair-chance-law.pdf">Philadelphia</a></li><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-san-francisco-fair-chance.pdf">San Francisco</a></li></ul>

Liberty Mutual Insurance

Water Mitigation Specialist - Senior Claims Restoration Specialist, Property

Liberty Mutual Insurance