Description This role is part of the Legal Audit &amp; Billing Services (LABS) organization which is responsible for auditing outside counsel invoices and capturing spend information. In addition, the team validates outside counsel rates and appropriateness to ensure Liberty Mutual is billed properly. You will supervise a team of approximately 10 employees that provide accounting and transactional payment support in a variety of claims systems for Liberty’s claims organizations. These employees also verify information pertaining to these claims and follow special processing instructions to facilitate the execution of legal invoice payments. In this role you will work closely with Legal Services’ vendors and Liberty’s internal claims organization. Typical starting salary for this role is $95,801-120,500. Compensation for this role will depend on the candidate’s geographic location, overall experience, and skill level. This position may have in-office requirements depending on candidate location.  Responsibilities: <ul><li>Supervises a number of related functions including invoice review, invoice payment and support.</li><li>Provides training and manages all aspects of performance; monitors operational metrics to identify coaching opportunities, develops staff and improves service and performance.</li><li>Ensures that the department/unit work is being completed in a timely and efficient manner through appropriate control, monitoring and review of workflow.</li><li>Develops new or improved department operating systems and procedures for management and participates in agile software development activities to review processes and provides feedback; makes recommendations to increase efficiency and implements recommendations as required.</li><li>Maintains technical proficiency in all processing systems; exercises approval authority in each system.</li><li>Performs all quality assurance tasks, including formal documentation of control procedures</li><li>Resolves problems relating to payment of legal invoices with policyholders, claims and law firms.</li><li>Conducts meetings to communicate new and existing company and department policies and procedures.</li></ul>Qualifications<ul><li>Bachelor’s Degree or equivalent and a minimum of 2-5 years of relevant and progressively more   responsible work   experience is required. </li><li>Excellent oral and written communication skills.</li><li>Strong interpersonal and leadership skills in order to work with diverse groups of internal and external contacts.</li><li>Proven organizational and problem-solving skills and the ability to balance multiple tasks simultaneously.</li><li>Requires in-depth knowledge of departments operations, systems, and company/department policies and procedures. </li><li>Prior experience in a Legal Operations setting is strongly preferred</li><li>Demonstrated success using operational metrics to drive favorable business results;  Power BI and advanced Excel skills are strongly preferred.</li><li>History of developing and nurturing business relationships;  track record of fostering favorable outcomes with difficult stakeholders</li></ul>About UsPay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: <a href="https://LMI.co/Benefits">https://LMI.co/Benefits</a> Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veterans status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices<ul><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-fair-chance-act.pdf">California</a></li><li><a href="https://bca.lacity.gov/Uploads/fciho/FCIHO-factsheet-2024-03-05.pdf">Los Angeles Incorporated</a></li><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2025/01/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf">Los Angeles Unincorporated</a></li><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/pa-philadelphia-fair-chance-law.pdf">Philadelphia</a></li><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-san-francisco-fair-chance.pdf">San Francisco</a></li></ul>

Liberty Mutual Insurance

Legal Audit & Bllng Svcs Supv

Liberty Mutual Insurance