<h3>Current Employees of LendingClub: Please apply via your internal Workday Account</h3>LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!<h2></h2><h2>About the Role</h2>We’re looking for an experienced Data Analyst who is passionate about using data to solve complex problems and drive meaningful change. This role is part of our Operations Transformation team and is focused on enhancing the performance of our contact center through data-driven insights, AI enablement, and strategic business case development.<h2></h2><h2>What Youll Do</h2>Data Analysis &amp; Visualization<ul><li>Use SQL to query and integrate data from multiple sources, including CRM, telephony, and operational platforms</li><li>Analyze performance trends, identify opportunities, and deliver actionable insights</li><li>Build and maintain Tableau dashboards to visualize KPIs and transformation impacts</li></ul>Strategic Initiative Support<ul><li>Partner with cross-functional teams to develop business cases for new initiatives, including investments in AI and automation</li><li>Quantify the impact of transformation efforts, including cost savings, efficiency gains, and experience improvements for both employees and customers</li></ul>AI &amp; Technology Enablement<ul><li>Evaluate and support the implementation of AI solutions such as chatbots, virtual agents, and predictive analytics</li><li>Translate operational needs into technology requirements and help assess ROI</li></ul>Performance Measurement<ul><li>Define and track success metrics for transformation initiatives</li><li>Present findings and recommendations to senior leadership to inform strategic decisions</li></ul><h2></h2><h2>About You</h2><ul><li>6+ years of experience in a data analyst, business analyst, or analytics-focused role, ideally within financial services or contact center operations</li><li>Bachelor’s degree in Data Science, Computer Science, Business Analytics, or a related field; or equivalent practical experience</li><li>Proven proficiency in SQL and experience working with large, complex datasets, along with strong programming skills in Python or R</li><li>Deep expertise in Tableau or similar BI tools, with the ability to translate complex data and AI-driven insights into compelling business narratives</li><li>Experience with A/B testing, statistical analysis, and building business cases for technology investments, especially those involving AI/ML initiatives</li><li>Excellent communication skills and strong business acumen, with a track record of influencing cross-functional stakeholders</li><li>Familiarity with contact center operations and performance metrics (e.g., AHT, CSAT, NPS)</li></ul>Nice to Have<ul><li>Hands-on experience applying machine learning and AI techniques to solve business problems, including implementing solutions with Large Language Models (LLMs)</li><li>Strong understanding of AI technologies such as natural language processing, predictive modeling, and recommendation systems</li><li>Exposure to operations or process improvement methodologies (Lean, Six Sigma, etc.)</li><li>Knowledge of LendingClub’s products and member experience philosophy</li></ul>Work Location Lehi The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level. Time Zone Requirements Primarily MT While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. Travel Requirements As needed travel to LendingClub offices and/or other locations, as needed. Compensation The target base salary range for this position is 102,000-120,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings). We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more. #LI-Hybrid #LI-AH LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.  We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.

Lending Club

Sr Operations Data & Transformation Manager Lehi, UT

Lending Club