Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleWe are seeking an experienced Epic Application Managed Services Advisor to lead and oversee the managed services team responsible for the ongoing support, maintenance, and optimization of Epic applications for our healthcare clients. This role will ensure high-quality service delivery, operational efficiency, and continuous improvement to meet the needs of healthcare clients. The ideal candidate will have deep expertise in Epic systems, strong leadership skills, and a commitment to delivering exceptional managed services. The Epic AMS Advisor will be working with sales to solution AMS opportunities, overseeing delivery, and ensuring that the team’s offerings are aligned to our clients’ demand.Duties and Responsibilities<ul><li>Managed Services Oversight: Lead the day-to-day operations of the Epic Application Managed Services team, ensuring timely issue resolution, performance optimization, and adherence to service level agreements (SLAs).</li><li>Strategic Leadership: Develop and execute strategies for service delivery, operational improvements, and resource allocation to enhance customer satisfaction.</li><li>Client Engagement &amp; Relationship Management: Act as a primary point of contact for clients, providing regular updates, addressing concerns, and ensuring alignment with their business and clinical objectives.</li><li>Incident &amp; Problem Management: Monitor and manage incident resolution processes, identifying root causes and implementing proactive measures to prevent recurring issues.</li><li>Change Management &amp; Upgrades: Oversee Epic application team involvement as it relates to version upgrades, SU/RA installs, and enhancements, coordinating with internal teams and clients to ensure seamless implementation.</li><li>Compliance &amp; Security: Ensure all managed services operations comply with healthcare regulations (HIPAA, HITECH, etc.), internal security policies, and Epic best practices.</li><li>Performance Monitoring &amp; Reporting: Define key performance indicators (KPIs) and generate reports to assess system performance, user satisfaction, and operational efficiency.</li><li>Team Leadership &amp; Development: Mentor and develop a team of Epic analysts and support professionals, fostering a culture of collaboration, accountability, and continuous improvement.</li><li>Collaboration &amp; Vendor Management: Work closely with Epic, IT vendors, and third-party service providers to enhance service delivery and resolve complex issues.</li></ul>Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Skills and Experience<ul><li>7+ years of experience in Epic application support, including at least 3 years in a leadership or managerial role.</li><li>Proven experience managing Epic systems within a hospital or healthcare environment.</li><li>Strong understanding of managed services frameworks, ITIL principles, and healthcare IT operations.</li><li>Bachelors degree in Healthcare IT, Information Systems, Computer Science, or a related field (Master’s preferred).</li><li>Hands-on expertise in Epic systems, troubleshooting, and application optimization.</li><li>Familiarity with integration engines (e.g., Cloverleaf, Mirth, Rhapsody) and interoperability standards (HL7, FHIR).</li><li>Knowledge of cloud-based hosting environments and security best practices in healthcare IT.</li></ul>Preferred Skills and Experience<ul><li>Certifications: Epic certification in at least one module (e.g., EpicCare Ambulatory, Inpatient, Resolute, or other relevant areas) is required. ITIL certification is a plus.</li><li>Strong leadership, communication, and stakeholder management abilities.</li><li>Ability to prioritize and manage multiple initiatives in a fast-paced environment.</li><li>Problem-solving mindset with a focus on continuous improvement and innovation.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A dynamic and inclusive work environment.</li><li>The chance to work with a leading global IT services company.</li></ul>CompensationThe compensation range for the position in the U.S. is $134,160 to $254,880 based on a full-time schedule.  Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately.  The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different appliable compensation range for the following work locations:California: $147,600 to $305,880 Colorado: $134,160 to $254,880 New York City: $161,040 to $305,880 Washington: $147,600 to $280,320 Washington DC: $147,600 to $280,320  This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.  You may also receive a comprehensive benefits package which includes medical, vision and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note:  If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.<a href="http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">Know Your Rights: Workplace Discrimination is Illegal</a><a href="http://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">Pay Transparency Nondiscrimination Provision</a>Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contacts Kyndryl email address.