Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleThe Customer Partner and Federal Unit Leader has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring the best of Kyndryl to credibly build and maintain valued customer relationships at the highest level. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals. Responsible for unit financial targets - volume signings and revenue targets. This role will also be responsible for driving cost management and standardization of delivery services.Customer Success, Commercial Success, Distinctive Expertise and Focus on People:<ul><li>Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals</li><li>Deliver on budget, owning revenue, profit/loss, and growth objectives</li><li>Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth.  Increases utilization and billability of resources assigned to their account</li><li>Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals</li><li>Demonstrate distinctive expertise. Build deep market expertise and apply that expertise to help Federal customers realize value</li></ul><ul><li>Own account P&amp;L, drives customer satisfaction, and ensures account compliance by acting with integrity</li><li>Drive standardization of delivery for Honda account globally and global cost management oversight</li><li>Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent</li><li>Act as a steward of the Kyndryl culture</li></ul>Are you ready to take on an exciting challenge as an Account Management Partner with Kyndryl? Were looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, youll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives. But this position is about more than just maintaining the status quo. As an Account Management Partner, youll be at the forefront of driving proactive account growth. Youll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive. You wont just be a cog in the machine; youll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryls most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, youll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer. Collaboration is key, and as an Account Management Partner, youll work closely with other sales team members to ensure a seamless account management process. Together, youll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond. Not only will you lead one or more Portfolio or Strategic accounts, but youll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, youll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights. Youre not just an expert in our industry—youre an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, youll continuously provide innovative solutions that position Kyndryl as a leader in the market. As an owner of the account P&amp;L, youll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and youll go above and beyond to ensure account compliance and maintain a stellar reputation. If youre ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management – then we cant wait to meet you. Join our team and lets make remarkable things happen together. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience<ul><li>5+ years experience running account P&amp;L</li><li>Bachelors Degree</li><li>Deep Federal and public sector expertise</li><li>Deep knowledge of business and technology trends and industry/market best practices</li><li>5+years of experience managing sales process end-to-end</li><li>Proven experience with revenue growth, cost, profitability, trends, and risks</li><li>Open minded and empathetic approach in relationships with customers</li></ul> Preferred Skills and Experience<ul><li>Master’s degree</li><li>•Sales experience in technical solutions</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A dynamic and inclusive work environment.</li><li>The chance to work with a leading global IT services company.</li></ul>CompensationThe compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule.  Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.There is a different applicable compensation range for the following work locations: California: $175,080 to $343,920 Colorado: $159,240 to $286,560New York City: $191,040 to $343,920 Conn./NJ: $159,240 to 343,920Washington: $175,080 to $315,240 Washington DC: $175,080 to $315,240  This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.   <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">Know Your Rights: Workplace Discrimination is Illegal </a>   <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">Pay Transparency Nondiscrimination Provision</a>    Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contacts Kyndryl email address.