Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleKyndryl Consult is the fastest-growing business within the organization and instrumental to the company’s strategic growth objectives. We are expanding rapidly to meet the needs of clients facing their most complex technology challenges, especially those related to unlocking the full value of the cloud and identifying how AI will impact their customer and employee experiences. Many clients have migrated workloads but are not realizing the benefits due to lack of modernization, inefficient workload placement, or technical complexity. We are growing our capability to support these clients, and we need leaders like you.As US Experience Strategy Advisory Lead, you will play a key leadership role in growing an exciting new team at Kyndryl – our Vital Experience Transformation practice.  Kyndryl Vital delivers Experience Transformation powered by, for and with AI.  You will be responsible for shaping strategic change agendas across Kyndryl’s largest accounts, working at the intersection of business and IT transformation, and leveraging cutting-edge technologies—including Agentic AI—to deliver intelligent, adaptive, and scalable new customer and employee experiences.As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organization.You will work alongside leadership from a client perspective, from an account team perspective, and from a practice perspective. You’ll be responsible for building and promoting the capabilities of our Vital Experience Strategy and Advisory teams.  You will be accountable for leading the strategists and experience advisors on our team and scoping new work and growth opportunities for Kyndryl Vital in the US marketClient Engagement:•Build and maintain deep relationships with client CXOs and be seen as the go to person and a trusted advisor by senior executives•Leading C-level client interactions and consulting initiatives, deliverables and outputs of a deal engagement•Demonstrate credibility and experience to advise and deliver on complex consulting engagement•Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client referencesOperational Excellence: •Achieve individual and team utilization targets •Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction Leadership, Management, People •Lead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executedStrategic Contribution: •Utilize industry and technology expertise to shape and drive the company’s strategic initiatives. •Align with Kyndryl’s strategic vision and contribute to its execution. •Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry. •Proactively develop thought leadership and intellectual capitalKyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.Who You AreWho You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience:<ul><li>C-Suite Engagement: Extensive experience in client engagement and relationship management at the CXO level.  Expertise advising C-suite executives on aligning technology initiatives from an experience-first orientation, aligning organizational strategy and ROI</li></ul><ul><li>Business Development: Demonstrable ability to build and commercialize relationships with senior executives.  Experience managing high-value business development activities with senior stakeholders</li><li>Cross-functional project Lifecycle Leadership: Experienced in leading cross-functional teams through full project lifecycles - discovery to deployment. Experience collaborating with technical architects/engineers to implement enterprise solutions at scale.</li><li>Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions. You have experience building consensus among stakeholders with competing priorities through service blueprints/co-creation workshops</li><li>Team Development: Demonstrated ability in team development - hiring creative talent, mentorship programs, and scaling operations. Proven success in building/managing high-performing teams for large-scale digital transformation initiatives</li><li>Strategic Acumen &amp; Value Identification: You understand business strategy and can connect it to experience.  You have a knack for uncovering new sources of value.</li><li>Business + Tech + Experience: You can create integrated experience strategies that blend business, technology, and user needs. You can evaluate and recommend ways to optimize experiences.  You have a deep understanding of human needs and behaviors.  You are fluent in integrating human needs and business objectives into experience roadmaps with clear ROI frameworks</li><li>Storytelling, Research, and Thought Leadership: You communicate clearly and compellingly and can connect experience recommendations to business and financial outcomes.  You excel in assembling integrated research insights and can lead, design and conduct user research, market evaluations, and competitive analyses.  You enjoy developing and sharing thought leadership to advance customer and employee experiences.</li><li>AI and Transformation: You have direct experience addressing how AI is changing customer and employee experiences.  You leverage AI tools and insights while maintaining quality and ethical standards.</li></ul>Preferred Professional and Technical Expertise:<ul><li>15 or more years of experience in experience, marketing, and/or digital transformation consulting and/or corporate leadership</li><li>Deep industry vertical experience across one or more core domains (financial services, retail, communications, industrial/manufacturing)</li><li>Experience in both enterprise and agency worlds</li><li>Knowledge and experience in IT infrastructure or other technical applications</li><li>Human behavior, change management, or other applied social sciences</li><li>Data science, AI/ML background</li><li>You may also specialize in:<ul><li>Customer Experience (CX) Optimization</li><li>Digital Experience Transformation</li><li>Innovation Strategy</li><li>Operational Design and Business Processes</li><li>Brand Strategy</li></ul></li></ul>The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.         There is a different applicable compensation range for the following work locations:  California: $175,080 to $343,920                                                                                Colorado: $159,240 to $286,560                                                                                New York City: $191,040 to $343,920                                                                        Washington: $175,080 to $315,240                                                                                Washington DC: $175,080 to $315,240                                                                                This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.   <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">Know Your Rights: Workplace Discrimination is Illegal</a><a href="https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">Pay Transparency Nondiscrimination Provision</a>Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contacts Kyndryl email address.