Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The RoleInfrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. About the RoleWe are seeking a skilled Application Support Specialist to join our Digital Workplace Services Team. You will be responsible for supporting Microsoft 365 applications, with a focus on SharePoint and Exchange, ensuring seamless operations and excellent user experience in a multilingual environment.  Key Responsibilities:<ul><li>Provide 2nd and 3rd level support for Microsoft 365 applications, including SharePoint (on-prem/online) and Exchange.</li><li>Manage incidents, service requests, and perform root cause analysis to ensure high service availability.</li><li>Execute complex changes and proactive maintenance tasks in SharePoint and Exchange environments.</li><li>Support Kiosk PC environments and user access to platforms like Workday.</li><li>Collaborate with cross-functional teams to resolve issues and implement improvements.</li><li>Maintain documentation and operational records in ITSM systems and SharePoint repositories.</li></ul>Your future at Kyndryl This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It’s a great chance for database administrators or other techs to break into the cloud. It’s also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, you’ll find the opportunity here.<div><div>Benefits for you Kyndryl Poland is proud to be certified last year by “Mamo Pracuj” foundation as Parents Friendly Employer. In joining Kyndryl Poland you will work for a diverse company that invests in your future and join a team culture that amplifies learning, and development agility. Kyndryl has a flexible working policy. Depending on the position there are a number of options including some home working opportunities. These ensure a better balance and improved flexibility both inside and outside of work for you. Plus, we offer many other cultural and environmental benefits to our employees. From an agile office space with games room, to team dinners and seasonal gifts. As well as Charity, ESG initiatives and focus groups, where our employees co-create our new company culture strongly based on their personal feedback and sentiments. Our employees enjoy varying other options too: utilizing our BeWell Program (with online consultants in law, tax, life events, psychology, coaching); opting in for the Retirement pension plan and we have a Cafeteria platform, with Kyndryl benefits points. Of course, you can also take advantage of other great offerings:<ul><li>Private health card</li><li>Life insurance package</li><li>Multisport Card</li><li>Discounts for Kyndryl employees</li><li>A wide range of benefit options for parents and children</li><li>Sports activities and team events</li><li>Free language courses &amp; many personal development possibilities</li><li>Employee referral program</li><li>Mindfulness and Yoga Classes</li></ul>These are just a part of the initiatives and opportunities available to you, as we continuously develop as an Employer of Choice. We are looking forward to seeing you join us!  Information on how to report breaches of law at Kyndryl in connection with the Whistleblower Protection Act of June 14, 2024:<a href="https://preview.kyndryl.com/pl/pl/company/whistleblower-global-services?cde" target="_blank">https://preview.kyndryl.com/pl/pl/company/whistleblower-global-services?cde</a></div></div> Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills:<ul><li>Proven experience in application support for Microsoft 365, SharePoint and Exchange,</li><li>Strong understanding of ITSM processes and tools (e.g., SCSM, IT4U),</li><li>Familiarity with Ivanti DSM, MS Intune, and PowerShell is a plus,</li><li>Excellent problem-solving skills and ability to work independently,</li><li>Fluent in German (minimum B2 level) for user interaction and ticket resolution,</li><li>Proficient in English for internal communication and documentation.</li></ul> Preferred Qualifications:<ul><li>Experience in enterprise-scale digital workplace environments,</li><li>Knowledge of compliance and security requirements in regulated industries,</li><li>Ability to work in multicultural, distributed teams across Europe.</li></ul> Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contacts Kyndryl email address.