<div><b><a href="http://kontakt.io/">Kontakt.io</a> is building the platform that care operations run on.</b></div><div><br /></div><div>We reduce waste, cut costs, and improve revenue by improving throughput, asset utilization and staff productivity. Our platform uses AI, RTLS, and EHR data to enable self-learning agents to automate workflows, adapt in real-time, and orchestrate all of care delivery operations.</div><div><br /></div><div>Easy to deploy and scale, it gives a clear picture of spaces, equipment, and people, eliminating inefficiencies and enhancing the patient experience. With measurable 10X ROI and over 20+ use cases, <a href="http://kontakt.io/">Kontakt.io</a> is the go-to platform for better and faster care delivery operations.</div><div><br /></div><div><span>We are looking for a </span><b>Lead Software Engineer - SRE</b> <span>with a </span><b>strong software engineering foundation</b><span> and a strategic mindset to drive the reliability, scalability, and performance of our platform. This role is part of our Infrastructure Engineering team and will play a central part in shaping the architecture and direction of our SRE function.</span></div><div><br /></div><div><b>The ideal candidate brings a deep understanding of software engineering principles applied to infrastructure. </b><span>Rather than maintaining systems, you will </span><b>lead the design and build them</b><span>, developing automation, tooling, and resilient architecture that enable high availability and fault tolerance across our entire AWS-based platform.</span></div><div><br /></div><div><span>You’ll work hands-on in designing resilient systems, improving deployment pipelines, and driving incident management practices. As a technical leader, you’ll also mentor engineers, shape technical strategy, and help build a culture of accountability, ownership, and continuous improvement across the organization.</span></div><h3>Responsibilities</h3><ul><li>Lead the design and implementation of scalable, fault-tolerant, and self-healing infrastructure and services across AWS and Kubernetes.</li><li>Collaborate with Product, Engineering, and Infrastructure teams to align SRE initiatives with business priorities and platform needs.</li><li>Define and drive adoption of SLIs, SLOs, and SLAs to ensure consistent performance and high reliability across the platform.</li><li>Own and evolve observability strategies using Prometheus, OpenTelemetry, Grafana, and related tooling.</li><li>Design and maintain infrastructure as code (Terraform) and drive GitOps best practices.</li><li>Oversee major incident response and on-call practices, including incident reviews and long-term remediation planning.</li><li>Mentor and support the growth of SRE and platform engineers, fostering a culture of engineering rigor and operational excellence.</li><li>Contribute to the long-term reliability roadmap and architecture of high-throughput, real-time systems in healthcare operations.</li><li>Drive process improvements in CI/CD, service ownership, chaos engineering, disaster recovery, and secure deployment.</li></ul><h3>What You Bring</h3><ul><li><b>5+ years of experience in Site Reliability Engineering, Cloud Infrastructure, or Platform Engineering.</b></li><li><b>5+ years of software engineering experience building production-grade systems (Java, Python, Go, or similar).</b></li><li>Proven success scaling high-traffic, mission-critical platforms in SaaS, IoT, or healthcare environments.</li><li>Deep expertise in cloud platforms (especially <b>AWS</b>), <b>Kubernetes</b>, and distributed system architecture.</li><li>Hands-on experience with monitoring, logging, and observability tools (Prometheus, OpenTelemetry, Datadog, etc.).</li><li>Extensive knowledge of CI/CD automation, GitOps workflows, and infrastructure-as-code (<b>Terraform</b>, Helm, ArgoCD).</li><li>A track record of leading major incident response and running postmortems with a blameless, learning-focused approach.</li><li>Strong understanding of networking, access control, and security within regulated environments (HIPAA, SOC 2).</li><li>A leadership mindset—able to drive cross-functional alignment, lead initiatives, and mentor a high-performance SRE team.</li></ul><h3>Why Youll Love It Here</h3><ul><li><b>Own Mission-Critical Reliability</b> – Ensure <b>hospitals and care facilities always stay online</b> with a <b><a href="http://99.99">99.99</a>% uptime healthcare platform</b>.</li><li><b>Scale AI-Powered Infrastructure</b> – Work on <b>real-time automation and self-healing cloud systems</b> that <b>orchestrate care delivery</b>.</li><li><b>Drive Big Impact in Healthcare</b> – Help <b>reduce waste, optimize resources, and improve patient care</b> with technology that <b>delivers 10X ROI</b>.</li><li><b>Automation-First Culture</b> – Minimize manual ops with <b>cutting-edge automation, observability, and incident response strategies</b>.</li><li><b>Join a High-Performing Team</b> – Work with <b>top engineers, AI experts, and healthcare innovators</b> solving <b>real-world challenges</b>.</li></ul><div><b>Ready to Build the Future of Healthcare?</b></div><div>Apply now and <b>help scale the platform that care operations run on.</b> 🚀</div>

Kontakt.io

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