<div><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a href="https://careers.klaviyo.com/en/" target="_blank">careers.klaviyo.com</a> to see how we empower creators to own their own destiny.</em></p></div><p>At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.</p> <h3><strong>About the team:</strong></h3> <p>Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment.</p> <p>The IT Systems team bears primary responsibility for SaaS systems administration and comprehensive lifecycle management, developing automation, and engineering solutions for both internal departments and the wider organization. Additionally, the IT Systems team oversees collaboration technology and audiovisual requirements for the enterprise. The IT Systems team operates in a highly collaborative manner, engaging closely with the IT Searchbar team, which serves as our end-user support, as well as with our Security, Risk, and Trust teams, and the broader Engineering department.</p> <h3><strong>About the role:</strong></h3> <p>As the Senior AV Engineer, you will play a pivotal role in shaping and driving our AV initiatives across the organization. You will help to build a talented team of AV technicians ensuring the seamless integration and operation of AV systems in various environments, from conference rooms to large-scale events.</p> <p>Your responsibilities will include overseeing the design, installation, and maintenance of AV equipment, as well as collaborating with stakeholders to identify their needs and deliver tailored solutions. You will be responsible for project management, ensuring that all AV projects are completed on time and within budget, while maintaining the highest standards of quality and performance.</p> <p>In this role, you will leverage your expertise in Collaboration Technology to mentor and develop your team, fostering an environment of continuous learning and innovation. Your leadership will be critical in implementing best practices, optimizing workflows, and enhancing the overall AV experience for users.</p> <p>We are looking for a strategic thinker with strong technical skills and excellent communication abilities. If you are passionate about AV technology and have a proven track record in leading teams, we invite you to join us in creating impactful audiovisual experiences.</p> <h3><strong>How you’ll have an impact</strong></h3> <ul> <li>Youll oversee the ticket queue related to collaboration technology, ensure that priority tickets are solved expediently, and provide coaching and guidance to more junior team members.</li> <li>Youll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo.</li> <li>Youll provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem.</li> <li>Establish team standards and monitor objectives and key results (OKRs).</li> <li>Identify recurring technical issues and eliminate manual processes through automation.</li> <li>Participate actively with documentation and write knowledge base articles, including editing and reviewing documentation created by junior team members.</li> <li>Youll support our conference rooms and unified communications technology on a Global scale.</li> </ul> <h3><strong>What we’re looking for</strong></h3> <ul> <li>You have 3+ years of experience working in a help desk or support environment using a ticketing system such as FreshService, Zendesk, or similar.</li> <li>You have experience managing projects or initiatives.</li> </ul> <p><strong>You have experience running an audio console, video switcher, camera, microphone and related equipment.</strong></p> <ul> <li>You’ve run live events, live audio reinforcement, basic live TV production, or similar.</li> <li>You have experience with Wirecast streaming software (or similar), Zoom, Jamboard, and other unified communications solutions. </li> <li>Youve worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password, Google Workspace, and Atlassian Product Suite (Confluence/Jira).</li> <li>You’ve worked with Robin, OfficeSpace, Envoy or similar workplace management applications. </li> <li>You have clear verbal and written communication skills. </li> <li>Youre passionate about learning new technologies and passing that knowledge on. </li> <li>You enjoy working on challenging problems and finding impactful solutions.</li> <li>You have wired and wireless networking knowledge.</li> <li>You can work from the Boston office at least 4 days per week as needed and offer after-hours on-site event support as needed.</li> <li>Provide on-call support on a rotational basis after business hours. </li> <li>Able to handle freight shipments and moving equipment up to 50lbs.</li> <li>Ability to travel as needed &gt;10% of the time.</li> <li>Ability to be on-call for AV related matters.</li> </ul> <h3><strong>Nice to have</strong></h3> <ul> <li>Youve got experience with programming languages or scripting knowledge.</li> <li>You have experience with MDM/SSO strategy and support. </li> <li>You have wired and wireless networking knowledge.</li> </ul><br /><p>We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound</a> on April 3, 2025.</p><p>Please see the independent bias audit report covering our use of Covey <a href="https://getcovey.com/nyc-local-law-144">here</a></p><div><div><div><p><strong>Massachusetts Applicants:<br /></strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p> <hr /> <p>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.</p> <p>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit <a href="https://klaviyorewards.com/">Klaviyo Rewards</a> to find out more about our Total Rewards package.</p> <p>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.</p></div><div>Base Pay Range For US Locations:</div><div><span>$116,000</span><span>—</span><span>$174,000 USD</span></div></div></div><div><p><strong>Get to Know Klaviyo</strong></p> <p>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.</p> <p><em>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.</em></p> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div><em>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.</em></div> <div> </div> <div><strong>By clicking Submit Application you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.<em>  </em></strong><em>You can find our Job Applicant Privacy Notice </em><em><a href="https://www.klaviyo.com/legal/job-applicant-privacy-notice" target="_blank">here</a></em><em> and <a href="https://www.klaviyo.com/fr/legal/job-applicant-privacy-notice">here</a> (FR).</em></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div> <div> <div> <div> <div> <div> </div> </div> </div> </div> </div> </div></div>