Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&amp;D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred Qualifications Job Responsibilities:<ul><li>Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle</li><li>Proactively optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service performance.</li><li>Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training </li><li>Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection.</li><li>Participate in beta and sustaining escalation efforts, analyze data from various sources, to provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)</li><li>Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools</li><li>Contribute and write technical reports to communicate issues, analysis, and best-known methods</li><li>Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades.  Train the trainer and teach or co-teach initial courses.  Audit service training courses to ensure their quality.</li><li>Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments.  This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors</li><li>Perform hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.</li></ul>Preferred Qualifications:<ul><li>Hands on experience with EUV tools or semiconductor processing equipment. Reticle equipment experience preferred.</li><li>Consistent track record to work on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors.</li><li>Results oriented and driven to excel.</li><li>Strong analytic and data analysis skills. Excellent oral and written communication skills.</li><li>Ability to work efficiently in multidisciplinary, multicultural teams and to take a leadership role when needed.</li><li>Background developing and delivering remote technical training applying virtual reality, augmented reality and video. </li><li>15 - 25% Travel, International &amp; Regional</li></ul>Minimum QualificationsDoctorate (Academic) Degree and 0 years related work experience; Masters Level Degree and related work experience of 3 years; Bachelors Level Degree and related work experience of 5 yearsBase Pay Range: $114,100.00 - $194,000.00 AnnuallyPrimary Location: USA-CA-Milpitas-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.               KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at <a href="mailto:talent.acquisition@kla.com" target="_blank">talent.acquisition@kla.com</a> or at +1-408-352-2808 to request accommodation.Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched <a href="https://kla.com/careers" target="_blank">KLA’s Careers website</a> for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to <a href="mailto:talent.acquisition@kla.com" target="_blank">talent.acquisition@kla.com</a> to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.