About the RoleWe are looking for an experienced Senior AI Engineer to lead the development of scalable AI-driven systems that power next-generation Customer Support Copilots. This role focuses on building and integrating models for text, translation, image, and audio processing, with a strong emphasis on production-grade deployments, API integration, and intent/sentiment understanding.The ideal candidate is a hands-on engineer with a deep understanding of AI technologies and strong backend development experience. You will work at the intersection of AI and system design, ensuring our AI services are robust, scalable, and production-ready.Key Responsibilities<ul> <li>Design and develop AI-powered systems for multilingual translation, image understanding, audio transcription, and sentiment/intent analysis.</li> <li>Improve and optimize classification models for intent detection and sentiment analysis in real-world support conversations.</li> <li>Develop and maintain REST APIs, webhooks, and real-time data pipelines using Kafka.</li> <li>Build scalable microservices for AI model inference, training, and retraining pipelines.</li> <li>Collaborate with ML researchers and product teams to translate prototypes into robust applications.</li> <li>Deploy and manage AI services in containerized environments using Docker and Kubernetes.</li> <li>Integrate with databases like YugabyteDB, Snowflake, and other storage backends for feature storage and logging.</li> <li>Monitor performance, reliability, and scalability of AI systems in production.</li> </ul>Required Skills and Qualifications<ul> <li> 5+ years of experience in software engineering with at least 3+ years in AI/ML systems.</li> <li>Strong proficiency in Python for backend and ML development.</li> <li>Solid experience working with NLP/NLU, audio processing, image models, or translation models.</li> <li>Good understanding of intent classification, sentiment analysis, and multimodal AI systems.</li> <li>Proficiency in building and scaling APIs, integrating webhooks, and managing Kafka-based messaging pipelines.</li> <li>Hands-on experience with Docker, Kubernetes, and CI/CD workflows.</li> <li>Strong understanding of microservices architecture and scalable system design.</li> <li>Familiarity with databases like PostgreSQL, Yugabyte, and Snowflake.</li> <li>Experience with cloud platforms (AWS/GCP/Azure).</li> </ul>Preferred Qualifications<ul> <li>Working knowledge of Clojure or interest in functional programming paradigms.</li> <li>Background in customer support, conversational AI, or AI copilots.</li> <li>Experience integrating audio transcription models (e.g., Whisper), image analysis models, or multilingual translation APIs.</li> <li>Exposure to MLOps and LLMOps practices.</li> </ul>

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Senior AI Engineer (AI -Customer Support Copilots) SE II

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