Keeper Security is hiring an experienced and highly motivated Senior Director of Technical Operations to lead our Security Operations Center (SOC) and Network Operations Center (NOC). This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and lead the teams responsible for safeguarding and optimizing the systems that power our mission.About KeeperKeeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management built with end-to-end encryption. Keeper’s cybersecurity solutions are FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at <a href="http://keepersecurity.com">KeeperSecurity.com</a>.About the JobThe Director of Network Operations will lead the design, implementation, and management of Keeper Security’s global network infrastructure. This role is responsible for ensuring high availability, optimal performance, and airtight security across all network systems and services. The ideal candidate is both a strategic leader and a hands-on technical expert, capable of driving operational excellence while anticipating future growth and security needs. This role reports directly to the Senior Director of Technical Operations.Responsibilities<ul> <li>Develop and execute a long-term vision for Keeper Security’s network infrastructure to support business growth, scalability, and resilience</li> <li>Establish KPIs, performance metrics, and SLAs for network operations, ensuring consistent compliance</li> <li>Lead the Network Operations Center (NOC) to monitor, troubleshoot, and optimize performance across multiple locations and cloud environments</li> <li>Manage incident response, root cause analysis, and preventive measures for all network-related issues</li> <li>Ensure that network operations align with regulatory and compliance frameworks, including GDPR, HIPAA, SOC 2, ISO 27001, and FedRAMP</li> <li>Partner with internal and external auditors during security audits and assessments to maintain compliance</li> <li>Collaborate with the Director of Security Operations to maximize SOC/NOC efficiency through a shared model approach</li> <li>Proactively leverage GenAI solutions to enhance NOC capabilities and use AI as a force multiplier for network operations</li> <li>Drive continuous improvement initiatives, including automation, orchestration, and AI-driven monitoring</li> <li>Evaluate emerging technologies and vendors for potential adoption within Keeper’s enterprise network</li> </ul><ul> <li>Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred)</li> <li>10+ years of experience in network or technical operations, with at least 5 years in a leadership role</li> <li>Proven success managing enterprise-scale, mission-critical networks</li> <li>Deep knowledge of network operations principles and practices</li> <li>Expertise in AWS cloud networking and hybrid architectures</li> <li>Strong understanding of network security best practices and compliance requirements</li> <li>Exceptional problem-solving skills and ability to make critical decisions under pressure</li> <li>Excellent communication and collaboration skills with cross-functional stakeholders (Cyber Policy, Privacy, Compliance, IT, DevOps, Engineering)</li> <li>Due to involvement in GovCloud, applicants must be a U.S. Person </li> </ul>Preferred Qualifications<ul> <li>Relevant certifications such as CCNP/CCIE, JNCIP/JNCIE, CISSP, or equivalent</li> <li>Experience working in the cybersecurity industry and/or government environments</li> <li>Ability to balance strategic vision with hands-on execution</li> </ul>