Keeper is hiring a driven Bilingual (Spanish) Systems Support Engineer to join our B2B support team. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.Keepers cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.About KeeperKeeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at <a href="http://keepersecurity.com">KeeperSecurity.com</a>.About the RoleJoin an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.Shift: Wednesday-Sunday, 1:00pm-9:00pm CTResponsibilities<ul> <li>Provide exceptional customer service while responding to phone, e-mail and online requests for technical support</li> <li>Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle</li> <li>Assist customers in the installation and deployment of Keeper’s software products</li> <li>Track and monitor all support cases to ensure timely resolution and follow-up</li> <li>Clearly identify, document, and find solutions for customer issues and product problems</li> <li>Escalate critical customer situations to the appropriate level of management and engineering expertise</li> <li>Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base</li> </ul><ul> <li>5+ years of experience in IT Management and System Administration</li> <li>Bilingual, Fluent in English and Spanish</li> <li>Hands on experience with Mac OS X, Windows &amp; Linux administration and troubleshooting</li> <li>Experience working with Single Sign On (SSO) environments</li> <li>Experience setting up and configuring Active Directory</li> <li>Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP</li> <li>Excellent command of Linux Shell and PowerShell</li> <li>In depth knowledge of prem/cloud/hybrid environments</li> <li>Working knowledge of Python</li> </ul>Preferred Requirements<ul><ul> <li>Bachelors Degree or equivalent experience</li> <li>Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)</li> <li>Ability to adapt, overcome objections, and learn complex solutions</li> <li>Excellent time management and communication skills</li> </ul></ul>