Kaseya^® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Are you ready to make an impact?

WHAT WE ARE LOOKING FOR:

A Kaseya One Technical Support Expert is well-rounded, possesses an internal standard of excellence, and has strong and proven customer service experience.

Customer Support Engineers build and expand upon our professional and high-quality technical support service to all Kaseya customers and ensure customer delight by exceeding Service Level Agreement specifications and expectations overall.

A successful candidate is expected to maintain a professional, courteous, and customer-focused/results-oriented attitude always.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Promptly and accurately record customer communications, technical troubleshooting steps taken, and relevant support activities in our ticketing system.
Provide Technical Support via Telephone, Remote Meeting, and Email.
Manage multiple tasks in a fast-paced environment with competing priorities.
Continuously train on new and upcoming Kaseya products to ensure the highest level of technical acumen.
Must be a quick learner able to understand complex technical concepts, and perform troubleshooting and relevant research to identify, implement, and confirm resolution.
Ability to work independently and as a part of a cohesive team.
Impeccable customer service, organization, and critical thinking skills.
Exceptional written and verbal communication skills in English.
Demonstrative responsiveness, resourcefulness, and follow-through.
Sense of urgency and provide an empathetic, accurate, action-based response.
Ability to efficiently and effectively manage time and complete tasks.
Familiarity with common IT Support for Windows OS, Linux, and Networking.
Perform any other duties as assigned.

REQUIRED SKILLS

Associate degree in Computer Science, Information Technology or 2+ years equivalent job experience in an IT Support Position

Experience with Database Management or SQL Queries is a plus
CompTIA A+ or relevant certifications are a plus
Analytical and passionate approach to details
Strong motivation to consistently exceed expectations
An energetic team player attitude; be a self-starter with exceptional organizational, interpersonal, and communication skills
Able to demonstrate an understanding of the IT services marketplace
Highly motivated individual who thrives in a fast-paced team environment and is readily adaptable to changing market and organizational requirements.

Join the Kaseya growth rocket ship and see how we are ## ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.