At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Sales Operations organization leads the Sales Global Operations function and drives thought leadership and business architecture roadmap for essential Sales Processes to deliver Experience first, best in class operational capabilities for Juniper, Customers and Partners. Sales Operations constantly innovates to meet the emerging needs of our sales team and improve our customer and partner experience. Customer master data management team within the sales Operations caters the customer master data needs for Juniper - from establishing standards for customer data to managing the lifecycle of the customer data.

The Customer Master Data Management (CMDM) function at Juniper is at the forefront of advanced data management within Sales Operations. Harnessing intelligent automation and AI technologies, CMDM has revolutionized its master data management (MDM) operations, enabling smarter, faster, and more reliable processes. Through the deployment of solutions such as CoPilot, the team has dramatically improved data quality, ensuring accuracy and consistency across all customer records. Furthermore, by integrating operations reviews and automated workflows, CMDM has streamlined and automated critical tasks, minimizing manual intervention and maximizing operational efficiency. With these advancements, CMDM has delivered reduction in time to master records, a reduction in volume of support requests and increased stability of data in CRM. This commitment to innovation empowers Juniper to maintain impeccable customer data standards and deliver consistent, high-quality experiences for internal teams, customers, and partners alike.

CMDM is continuing its transformation journey towards AI-driven master data management. As part of this evolution, we are seeking to hire an AI Automation Engineer who will play a key role in advancing these innovative initiatives and ensuring our data management remains at the forefront of industry standards.

This position reports to the head of customer master data management and will be based in the US.

Responsibilities:

In this role, you will be responsible for:

Scope AI Use Cases:
- Work closely with business stakeholders to identify AI use cases
- Work closely with business stakeholders – GTM AI Council – to identify AI applications to advance maturity of MDM, maintaining high-quality data and operational efficiency.
- Improve experience for consumers of master data using AI.
Design User Experience:
- Collaborate with operations team to optimize user experience for reduced workload and accurate output in operational use cases.
- Work with cross-functional teams to craft intuitive and effective user experiences for AI solutions.
Implement Solutions:
- Develop and deploy AI solutions using Agentforce or CoPilot, ensuring seamless integration with workflows.
- Collaborate with automation and IT teams in the implementation of the solution.
- Validate AI solutions through comprehensive testing to confirm performance and experience.
Measure Impact
- Define and track key metrics to assess the impact of AI initiatives on data quality and efficiency.
Contribute to Roadmap:
- Support strategic planning and propose enhancements to the CMDM AI roadmap based on insights and evolving needs.
Support:
- Troubleshoot data issues and improve data quality and automation processes as needed.
- Support business with ad-hoc data requests.

Qualifications:

Bachelor’s (Masters degree preferred) in computer science or a quantitative field
8-10 years experience in data analytics with business stakeholder engagement
Customer-centric mindset with strong business acumen
Proven track record in designing/delivering ML/AI solutions (e.g., CoPilot, Azure, Agentforce)
Basic knowledge of master data management, customer data life cycle, and corporate structures
Preferred experience in sales operations and data governance
Strong troubleshooting skills and creative problem-solving for data operations and SaaS services

Minimum Salary: $141,600.00

Maximum Salary:$203,550.00

The pay range for this position is expected to be between $141,600.00 and $203,550.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether its downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their lifes work. At Juniper we believe this is more than a job - its an opportunity to help change the world.

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.