At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

We are looking to hire a Resident Engineer to join our growing Services team. Resident Engineers are hands-on,’ providing operational support services that empower our customers to get the most from our industry-leading products. You will apply your technical knowledge to optimize customer networks, proactively mitigate risks, test and deploy new software and hardware, and delve into hot issues. The Resident Engineer will engage individually or as part of a more significant customer Network Operations Team.

Resident Engineer

The Resident Engineer would report to the Service Delivery Manager. This highly technical role provides post-sales, on-site, and potentially on-call support of Juniper Networks products for a complex service provider environment in Pittsburgh. The ideal candidate for this role must have a detailed understanding of protocols used for IP based service provider networks and be able to demonstrate technical expertise in the configuration, troubleshooting and operation of IP based routers and include hands-on operation of management tools and network analyzers. It requires excellent customer interface skills, including both written and verbal.

Location: Pittsburg, PA - This is an on-site/remote position potential

Responsibilities

Provide operational support to all Juniper routing/security products within the Customer infrastructure.
Troubleshoot equipment and network problems pertaining to Juniper hardware and to open and track JTAC cases through to problem resolution.
Train the customers operational, implementation and support personnel to configure and operate the Juniper Networks products.
Pro-actively evaluate and audit customer network configurations, alarms and event logs.
Facilitate weekly operations calls with customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
Partner with other Juniper Resident Engineers to develop best practices guidelines based on lessons learned which could help minimize risk associated with major network upgrades or changes in the network.
Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
Assist with network inventory tracking and provide periodic reports to Service Management Staff.
Assist the customer to develop Network Operating and Equipment Operating Procedures.
Raise equipment Return Material Authorizations (RMAs) and to track these through to problem resolution
Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer.

This is a full-time position and may require occasional long work hours. Technical support to the Customer may require the Resident Engineer to:

Troubleshoot equipment and network problems and open and track JTAC cases through to problem resolution on pre- and post-production issues.
Raise equipment Return Material Authorizations (RMA’s) and track these through to problem resolution
Produce a written summary report of the status of Design projects, equipment, and network problems regularly to the Customer
Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
Follow established industry procedures for performing and documenting all testing.
Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
Train the Customer’s design, implementation, and support personnel to configure and operate Juniper Networks products.
Support design and planning of Juniper MX and ACX networking and security products and associated solutions within the Customer infrastructure.
Support ongoing efforts in defining best practice policies for Juniper product applications used by Customers.
To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network.

Required Background Qualifications:

Minimum 6 years of design, implementation, and operational experience in large-scale IP networks.
JUNOS CLI experience.
Must have large-scale experience with Juniper hardware (MX and ACX products)
Experience with core routing BGP, OSPF, ISIS protocols.
Experience with MPLS/RSVP, Segment routing, VPLS, Martini L2circuit, EVPN/MPLS and L3VPN.
Experience with design and/or deployment of routing and switching products within the Customer infrastructure.
Strong customer interface and presentation skills.
Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong plus.
Strength with Python and scripting languages

Minimum Salary: $131,648.00

Maximum Salary:$189,244.00

The pay range for this position is expected to be between $131,648.00 and $189,244.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether its downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their lifes work. At Juniper we believe this is more than a job - its an opportunity to help change the world.

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.