At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

The new network is here! At Juniper our innovative switch technology combined with our Junos OS has produced a network where simplicity and the customer experience are second to none. Become part of the revolution at Juniper.

Principle duties and responsibilities

Hardware product quality critical issue management. Uses internal resources for problem resolution of day-to-day issues (whether they arise internally or at CM sites) and drives corrective action when necessary. Cultivates continuous improvement mind-set. Effectively uses data and analytics to improve both product and process quality in a meaningful way.

Leads Hardware Product Quality Escalation.
Independently leads root cause and corrective action activities.
Responsible for driving Root Cause Corrective Actions related to Field Returns ensuring goals of the company are met.
Leads cross-functional meeting within Juniper to monitor Field Quality and Reliability and drive action accordingly.
Engages with Quality Metrics, including monitoring, identifying trends, and driving improvements. This may also include developing new measures and metrics.
Represents Product Quality Engineering in projects of significant scope that require multi-functional participation and buy-off and have global impact and may affect policy changes company-wide.
Supports commodity teams as required.
Collaborates with Technical Operations, Component and Sustaining Engineering groups to resolve failure modes attributed to supplier or internal quality, manufacturing or design related deficiencies.
Supports Purge/MCO/ECO, Deviation, and Mfg Hold activities as processes ensuring they are complete and accurate prior to submitting and/or approving.
Participates in PQE critical initiatives to ensure consistency and standardization within the organization.

Job specifications

Bachelor’s degree in Engineering or equivalent.
Five or more years work related experience.
Familiarity and understanding of electronic assembly process including surface mount assembly, general electronic soldering operations, mechanical assembly, box build, system configuration processes.
General knowledge of IPC specs (e.g., IPC-A-610) and industry circuit board standards.
Must be flexible with working hours (after hours support as must work with global time zones) and working with different cultures.
Familiarity with Electronics Manufacturing and Quality Systems is desirable.
Knowledge of Microsoft Office products required. Knowledge of Agile is a plus.
Ability to influence, empower and lead multi-functional teams.
Excellent problem-solving/analytical/auditing skills.
Solid project management skills.
Excellent collaboration and influencing skills.
Excellent communication, interpersonal and intercultural skills.

Work environment and physical demands

Office environment.
Off-hours support required.
Up to 10% domestic and international travel required.

Minimum Salary: $117,600.00

Maximum Salary:$169,050.00

The pay range for this position is expected to be between $117,600.00 and $169,050.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether its downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their lifes work. At Juniper we believe this is more than a job - its an opportunity to help change the world.

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.