<p>IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, focused, and detailed individual to join the Membership Sales team. The ideal candidate will have experience working with customers and responding to incoming inquiries. In this role, you will use your bilingual skills in English and Spanish to provide customer support to our Rosetta Stone and IXL users. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects. <span>#LI-RD1</span></p> <p>This position is for a Bilingual Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing customer base.</p> <p>This is a full-time position in our San Mateo, CA headquarters office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.</p> <h4>WHAT YOULL BE DOING</h4> <ul> <li>Provide exceptional service and support to prospective customers, both in English and Spanish</li> <li>Process customer credit card payments as well as refunds and cancellation requests</li> <li>Respond to billing questions and concerns.</li> <li>Perform tasks related to sales support such as answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce</li> <li>Effectively communicate key product features and benefits to customers via phone and email</li> <li>Initiate customer transfers to technical or customer support staff</li> <li>Complete related projects successfully and promptly</li> </ul> <h4>WHAT WERE LOOKING FOR</h4> <ul> <li>Bachelor’s Degree </li> <li>Bilingual in English and Spanish, both verbal and written</li> <li>2+ years of call center-style phone support or other customer service experience </li> <li>Energetic, positive, mature person who works well independently and as part of a team</li> <li>Excellent verbal and written communication skills</li> <li>Self-motivated, detail-oriented and exceptionally organized</li> <li>Exceptional critical thinking, research, and problem-solving skills</li> <li>Experience using online tools in a professional setting (Ex. Salesforce, G-Suite, or other internal tools)</li> </ul> <p><em><span>Our pay ranges are determined by role, level, and location. The base hourly rate for this full-time position is $24 - $29 per hour + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire pay ranges for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</span></em></p><div><h4><span>ABOUT IXL LEARNING</span></h4> <p><span>IXL Learning is the countrys largest EdTech company. We reach millions of learners through our diverse range of products. For example:</span></p> <ul> <li>1 in 4 students in the United States uses <a href="https://www.ixl.com/">IXL.com</a></li> <li><a href="https://www.rosettastone.com/">Rosetta Stone</a> provides an immersive learning experience for 25 languages</li> <li><a href="https://www.wyzant.com/">Wyzant</a> is the nations largest community of tutors, covering 300+ subjects</li> <li><a href="https://www.teacherspayteachers.com/">Teachers Pay Teachers (TPT)</a> is a comprehensive marketplace for millions of educator-created resources</li> </ul> <p><span>Our mission is to create innovative products that will make a real, positive difference for learners and educators and were looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.</span></p> <h5><em><span>At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.</span></em></h5></div>