Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcares hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, lets advance the world of minimally invasive care.

Job Description

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness. Patient safety is our highest priority.

Roles and Responsibilities:

The IT On-Site Support Specialist is, on a day-to-day basis, responsible for supporting hardware and software for all corporate onsite employees. The scope of hardware support includes laptops, desktops, printers, and other misc. IT related equipment. Software support includes but is not limited to, Windows Operating Systems, Mac environments, Microsoft Office products, local databases, and various ISI corporate business applications.

On a day-to-day basis, the IT On-Site Support Specialist will:

Respond to requests for IT assistance directly from corporate and field users or transferred from Service Desk support/ Remote Desktop Support for onsite activities.
Provide escalated Tech:Bar support
Assist with call support as dictated by volume or need
Communicate with customers to troubleshoot, discuss service expectations, relay relevant company policy, gather information, etc., to resolve transferred tickets from Service Desk support/ Remote Desktop Support for onsite activities.
Provide immediate support for high-priority escalations in person
Resolve customer issues in a timely fashion and escalate issues to other IT employees or groups as necessary
Use various software tools to troubleshoot customer issues
Properly document steps taken leading to the resolution or escalation of work orders
Full-time onsite
Create and dispatch work orders within the Service Management System
Learn, implement, and follow procedures as prescribed by department operating documentation and standards
Create and/or edit knowledge articles based on support resolutions
Install business-supported applications using IT software distribution technologies
Address network services and related issues (port configuration, etc.) as needed.
Resolve identified security issues as required.
Some travel to other corporate offices may be required

Qualifications

Skill/Job Requirements:

Competency Requirements: The skills to adequately perform the responsibilities of this position are as follows:

Bachelor’s degree or equivalent education and experience desired
Proficiency in both oral and written English is desired.
At least two years of experience supporting a Windows domain environment is desired
Strong customer service skills and experience required
Must be able to work independently and self-directed, as well as within a team
Must have excellent organizational, verbal, and written communication skills
Successful candidates will be comfortable operating in a fast-paced and changing environment
Occasional weekend and non-business hour support may be required
A successful candidate should be flexible and able to complete projects outside their normal daily duties as needed
Knowledge of Windows and Mac environments preferred
Knowledge of network cabling support, IP configuration, wireless troubleshooting, and business applications preferred
Experience with server infrastructure and Active Directory is desired

Additional Information

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.