We are looking for a strategic and visionary Principal User Researcher to lead and elevate our digital customer experience (CX) research practice. In this high-impact role, you will define and drive the UX research strategy across digital platforms, ensuring that the voices of patients, caregivers, and healthcare providers are deeply embedded in our product and service design.

You will lead mixed-method research initiatives, mentor other researchers, and collaborate with cross-functional leaders to influence product direction and innovation. This role is ideal for a seasoned researcher who thrives at the intersection of strategy, empathy, and action—and who is ready to grow into a broader leadership role.

Key Responsibilities

Strategic Leadership

Define the UX research vision and roadmap for digital customer experiences.
Align research priorities with business goals and product strategies.
Partner with UX, Product, Marketing, and Engineering leaders to embed research into the product development lifecycle.

Research Execution & Excellence

Design and lead complex, mixed-method research studies (e.g., discovery, usability, journey mapping, concept testing).
Collaborate with data science and analytics teams to synthesize qualitative and quantitative insights.
Manage multiple research projects simultaneously, balancing rigor with agility.
Drive updates to Qualtrics CX surveys and dashboards, and communicate findings to leadership.

Communication & Influence

Translate research findings into compelling narratives and visual frameworks that drive decision-making.
Facilitate cross-functional workshops and ideation sessions to align teams around user needs.
Advocate for customer-centricity at all levels of the organization.

Mentorship & Team Development

Mentor and guide UX researchers, providing feedback on study design, execution, and deliverables.
Foster a culture of continuous learning, collaboration, and excellence within the research team.
Contribute to hiring, onboarding, and scaling the research function.

Center of Excellence & Advocacy

Promote best practices in UX research across the organization.
Collaborate with Human Factors, Content Strategy, Instructional Design, and UX Design to elevate the overall user experience.
Continuously evolve research methods, tools, and processes to meet the needs of a growing global organization.

Qualifications Required

Minimum of 8+ years of experience in UX research, with a strong portfolio demonstrating strategic impact.
Bachelor’s degree or higher in Experimental Psychology, Human-Computer Interaction, Design, or a related field.
Expertise in both qualitative and quantitative research methods.
Strong experience with tools such as Qualtrics, Figma, Miro, JIRA, and data visualization platforms.
Proven ability to influence senior stakeholders and drive product strategy through research.

Preferred

Experience in med tech, healthcare, or regulated industries.
Familiarity with diabetes care and medical device development processes.
Experience working in agile environments and with digital CX or IT teams.
Strong storytelling and visual communication skills.
Demonstrated ability to mentor and lead other researchers, fostering a culture of excellence and continuous learning.

Physical Requirements (if applicable):

None

NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office at least three (3) days per week. ## LI-Hybrid

Additional Information:

The US base salary range for this full-time position is $167,550.00 - $251,325.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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