About the role

We are seeking a Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to implement software solutions on the Inspectorio platform.

Youll be working in an agile environment to understand our clients business processes and technical needs, configure Inspectorios solutions, use APIs to integrate with multiple systems through a fast-paced software implementation. You will also collaborate with clients technical teams and business users as needed throughout the entire implementation cycle and drive adoption.

What youll do

Assume hands-on project implementation duties in all phases of the implementation (design, build, test, deploy) engagement.
Participate and support the architectural design decisions regarding interfaces between Inspectorio solution and other systems, as well as the technical approach for custom scripts and reports, and gain the clients confidence in the recommended approach.
Liaise between the customer and engineering to ensure application bugs and enhancements are identified, tracked, and prioritized appropriately.

Qualifications

4+ Years of experience working in enterprise applications, SaaS B2B solutions, or relevant areas
Excellent communication skills, passion for technology and continuous learning, and affinity for asking why and solving the right problems
Experience interacting with JSON, XML, REST APIs, ETL and event-driven design patterns
Programming skills to build new integrations (e.g. Python, Google Cloud Functions)
Advanced SQL skills and ability to create complex SQL joins, queries to wrangle data
Experience creating functional and technical design documents is preferred

Benefits

Why it would be awesome to work with us

🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.

🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where youre most comfortable.
💪 Project Ownership: You get to lead the initiatives youre passionate about, professionally or socially.
🌱 Grow with us: Were invested in your personal and professional development.
🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

Our Values

EXCELLENCE: We pursue mastery and craftsmanship. Good enough is our enemy. We have a thirst and desire for knowledge. Theres always an opportunity to be better.

AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
COURAGE: We share our opinion, even if its uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if were not sure it will succeed.
HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.