<div>Service Desk Support I</div><div> </div><div>(1 opening)</div><div><br /></div><div>Crystal City , VA / remote National Capital Area</div><div><br /></div><div>We are seeking a proactive and detail-oriented Service Desk Support I to join our team. In this entry-level role, you will provide essential office automation, client endpoint, and initial support for a variety of IT systems and networks. Your responsibilities will include assisting with user support, managing service desk tickets, and ensuring smooth day-to-day IT operations.</div><div><br /></div><div><strong>Key Responsibilities:</strong></div><ol><li><strong>Office Automation and Client Endpoint Support:</strong><ul><li>Assist with managing office hardware and software functionality, ensuring proper connectivity to DoD-wide and HaC networks.</li><li>Provide basic desktop support for end-user devices including MacOS and Windows operating systems.</li><li>Help deploy new systems for both Government and Contractor employees, and maintain existing systems with application and operating system upgrades.</li><li>Assist with application deployment and support for standard applications such as Microsoft Office suite and project management tools.</li></ul></li><li><strong>Service Desk Operations:</strong><ul><li>Coordinate with DISA, JSP, and other service organizations to submit and track support tickets, facilitating issue resolution.</li><li>Manage and track service desk tickets, ensuring timely resolution and providing status updates to stakeholders.</li><li>Collaborate with HaC personnel to address access issues and configuration of accounts for tools such as DoD365 and Atlassian suite.</li></ul></li><li><strong>Technical Support and Troubleshooting:</strong><ul><li>Provide initial troubleshooting support and escalate complex issues to Tier 2 or Tier 3 support as needed.</li><li>Maintain physical workspace and IT infrastructure, including cabling, network connectivity, and equipment setup.</li></ul></li><li><strong>Administrative Tasks:</strong><ul><li>Create and manage email and shared drive accounts in HaC-provided systems, including DoD365 and Google Workspaces.</li><li>Implement and manage a property management system in compliance with DISA IT management guidelines.</li></ul></li></ol><div><strong><u>Qualifications:</u></strong></div><ul><li><u>Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.</u></li><li>1-2 years of experience in a technical support role, preferably with knowledge of office automation and client endpoint support.</li><li>Active IAT II Certification (such as CCNA-Security, CySA+, CSA+, GICSP, GSEC, Security+ CE, CND, SSCP).</li><li>Active DoD Secret Clearance.</li><li>Basic understanding of IT systems, networks, and troubleshooting techniques.</li><li>Familiarity with MacOS and Windows operating systems.</li><li>Good communication skills and the ability to work well with others.</li></ul><div><strong>Additional Requirements:</strong></div><ul><li>Ability to handle multiple tasks and prioritize effectively.</li><li>Strong problem-solving skills and attention to detail.</li><li>Willingness to learn and adapt to new technologies.</li></ul><div> </div><div>This position is contingent on contract award.</div>

Hunter Strategy

Service Desk Support I

Hunter Strategy