<h1>Become a part of our caring community and help us put health first  </h1>Are you a compliance-minded operations leader who thrives in complex, fast-paced environments? As the Director, Marketing Compliance &amp; Capabilities Operations, you’ll lead the product managers and capabilities that ensure Humana’s marketing communications are executed with precision, compliance, and member impact. You’ll oversee the operational backbone of marketing governance—enabling speed, scale, and accountability across campaigns and platforms. You’ll also develop and own the enterprise business strategy and implementation for profile consent and preferences, while managing tools, vendors, and capabilities that support inclusive communications, regulatory enablement, and business continuity. This role is ideal for someone who blends operational excellence with regulatory rigor—ensuring every message we send is accurate, timely, and aligned with our mission to put health first.As a strategic leader in Humana’s Marketing Technology and Operations organization, you will oversee the execution and governance of marketing compliance and operational capabilities.Consent &amp; Preferences Strategy<ul><li>Lead product managers responsible for the strategy, roadmap, and agile delivery of enterprise consent and preference capabilities</li><li>Develop and own the business strategy for profile consent and preferences, enabling scalable, compliant, and personalized communications</li><li>Partner with data science and engineering teams to explore AI/ML-powered consent orchestration and predictive preference modeling</li><li>Ensure product development aligns with regulatory requirements, customer experience goals, and enterprise architecture</li></ul>Compliance Enablement<ul><li>Lead product managers focused on ADA accessibility, translation workflows, and TCPA compliance</li><li>Own relationships with compliance-focused vendors and platforms, ensuring tools and services meet regulatory standards</li><li>Create toolkits, templates, and training materials to support compliant campaign execution across channels</li><li>Embed compliance capabilities into MarTech and marketing operations workflows, partnering with platform and execution teams</li><li>Explore and implement AI-powered tools for automated accessibility checks, translation quality assurance, and consent validation</li><li>Monitor and report on capability usage, effectiveness, and adoption across business units</li></ul>Business Continuity &amp; Risk Management<ul><li>Develop and maintain Business Continuity Plans (BCPs) across Marketing functions</li><li>Own the Marketing Risk Register and escalation protocols, ensuring timely updates and visibility</li><li>Coordinate incident response for Marketing-owned systems and campaigns, partnering with IT and enterprise risk teams</li><li>Collaborate with Enterprise Risk, Compliance, and Legal to align on standards, testing, and documentation</li><li>Leverage AI/ML tools to proactively detect anomalies in campaign execution, monitor risk signals, and support automated incident triage and escalation</li></ul>Operational Governance<ul><li>Maintain and evolve standard operating procedures (SOPs) across compliance and risk capabilities</li><li>Track and manage Issues &amp; Opportunities (IOPs), ensuring resolution paths and visibility</li><li>Ensure documentation is version-controlled, audit-ready, and accessible to stakeholders</li><li>Manage and optimize inclusive communication capabilities, including alternate formats (e.g., braille) and translations</li></ul>Cross-Functional Collaboration<ul><li>Partner with marketing, legal, compliance, IT, and experience transformation teams to ensure cohesive delivery and governance</li><li>Support vendor evaluations and contract management in collaboration with procurement and legal</li><li>Influence enterprise standards and contribute to governance forums related to marketing compliance and risk</li></ul>Your leadership will ensure Humana’s marketing operations are built for trust, transparency, and impact—supporting better health outcomes through better communication.<h1> Use your skills to make an impact  </h1>Required Qualifications:<ul><li>Bachelor’s Degree in Marketing, Business Administration, Risk Management, or related field, or equivalent experience</li><li>8+ years of experience in marketing operations, compliance enablement, or risk management</li><li>Experience managing inclusive communication capabilities (e.g., ADA, translations) and consent/preference platforms</li><li>Strong understanding of regulatory frameworks such as TCPA, ADA, CAN-SPAM and HIPAA</li><li>Proven success leading cross-functional teams and managing vendor relationships</li><li>Experience developing and maintaining business continuity plans and risk registers</li><li>Excellent documentation, governance, and stakeholder management skills</li></ul>Preferred Qualifications:<ul><li>Master’s Degree or certification in Risk Management, Compliance, or Business Continuity</li><li>Experience in a regulated industry (e.g., healthcare, insurance, financial services)</li><li>Familiarity with MarTech platforms and embedding compliance into campaign workflows</li><li>Background in operational transformation, audit readiness, or enterprise governance</li><li>Experience with inclusive design, accessibility standards, and multilingual communications</li><li>Experience implementing AI/ML tools for compliance monitoring, intelligent consent management, or automated accessibility validation</li></ul>Travel: While this is a remote position, occasional travel to Humanas offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.  $168,000 - $231,000 per year  This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-25-2025<h1> About us  </h1>Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.​ Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.