About the Role We’re looking for an experienced Senior Business Systems Analyst (BSA) with a passion for technology, finance, and process improvement. You’ll partner with Finance, Tax, Product, and Engineering to strengthen our billing, payments, and global compliance capabilities. You’ll lead projects that improve workflows, integrate systems, and drive operational excellence—ensuring a great customer experience and compliance with global regulations. This role is both strategic and hands-on, giving you the opportunity to shape how HubSpot’s global revenue operations run. <hr /> Key Responsibilities System Ownership &amp; Optimization <ul> <li>Serve as subject matter expert for billing/payment platforms (e.g., Stripe, Adyen, Recurly), tax/compliance tools (e.g., Avalara, Avatax, Sovos), and ERP (NetSuite preferred).</li> <li>Configure, monitor, and optimize financial systems for performance, reliability, and compliance.</li> </ul> Process Improvement &amp; Automation <ul> <li>Champion automation of tax, billing, and financial workflows in a fast-paced, high-stakes environment.</li> <li>Identify pain points and design scalable solutions that improve speed, accuracy, and customer experience.</li> </ul> Integration &amp; Collaboration <ul> <li>Translate business and regulatory needs into clear, actionable requirements for technical teams.</li> <li>Lead integrations, enhancements, and feature rollouts; oversee UAT and training.</li> <li>Maintain seamless data flow between systems and ensure data integrity across customer, tax, and subsidiary records.</li> </ul> Issue Resolution &amp; Insights <ul> <li>Troubleshoot and resolve complex issues across payment, tax, compliance, and fraud prevention systems.</li> <li>Surface insights from operational, billing, and compliance data to support data-driven decision-making.</li> <li>Act as a bridge between technical and non-technical stakeholders.</li> </ul> What You’ll Do <ul> <li>Own and continuously improve core systems covering both global billing and enablement processes.</li> <li>Collaborate with cross-functional teams (Engineering, Tax, Finance, Product) to deliver scalable solutions.</li> <li>Lead business requirements gathering, functional documentation, and workflow mapping for billing/payments and global tax engines.</li> <li>Guide system integration projects, performing user acceptance testing and training for stakeholders as needed.</li> <li>Troubleshoot complex issues spanning payment, tax, and compliance systems—identifying root causes and implementing improvements.</li> <li>Facilitate data-driven decision making by surfacing insights from key operational, billing, and compliance data.</li> <li>Proactively communicate status, risks, and solutions to technical and non-technical audiences.</li> </ul> What Were Looking For <ul> <li>Demonstrated ability to thrive in fast-paced, ambiguous, or rapidly changing environments.</li> <li>Strong collaboration and communication skills—able to translate business needs into technical solutions and vice versa.</li> <li>Customer- and process-obsessed; relentless about efficiency, accuracy, and reliability.</li> <li>Strong sense of ownership, resourcefulness, bias-to-action, and attention to detail.</li> <li>Passion for solving complex systems challenges in global enablement, billing, payments, or compliance domains.</li> <li>Technical skills in SQL, data analysis tools, and understanding of APIs/integrations; comfortable learning new software.</li> <li>Experience supporting or administering enterprise SaaS, ERP, payment, or tax platforms.</li> </ul> Qualifications <ul> <li>Bachelor’s degree in Business Administration, Information Systems, Finance, or related field.</li> <li>3–5+ years as a Business Systems Analyst, including hands-on experience with both billing/payments platforms and global tax/compliance solutions.</li> <li>Experience configuring, implementing, and managing third-party payment engines (Stripe, Adyen, Recurly) and tax engines (Avalara, Avatax, Sovos).</li> <li>Solid understanding of the quote-to-cash lifecycle, tax compliance, general ledger impacts, and ERP (NetSuite preferred).</li> <li>Strong quantitative, analytical, and problem-solving skills; advanced proficiency with SQL, Looker, or similar tools.</li> <li>Ability to manage multiple priorities effectively in a high-pressure environment.</li> <li>Excellent written and verbal communication; proficiency in documentation and process mapping.</li> <li>Adaptability, proactive mindset, and empathy for both customers and internal users.</li> <li>Proficiency in Workato or comparable automation platforms.</li> </ul> Preferred Qualifications <ul> <li>Subscription management platform experience.</li> <li>Experience navigating ambiguous, evolving requirements or regulatory changes.</li> <li>Strong technical acumen; familiarity with APIs and system integrations.</li> <li>Advanced troubleshooting, continuous improvement, and cross-functional project management skills.</li> </ul><div><div><div><hr /> Pay &amp; Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. <a href="https://drive.google.com/file/d/1C1TGMkG5mos30bkgmNIap_sSzr-lCOWF/view?usp=sharing">This resource</a> will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s <a href="https://www.hubspot.com/careers-blog/compensation-philosophy">compensation philosophy</a>. Benefits are also an important piece of your total compensation package. Explore the <a href="https://www.hubspot.com/careers/benefits">benefits and perks</a> HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.</div><div>Annual Cash Compensation Range:</div><div>$118,500—$189,600 USD</div></div></div><div><hr /> We know the <a href="https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/" target="_blank">confidence gap</a> and<a href="https://blog.hubspot.com/marketing/impostor-syndrome-tips" target="_blank"> impostor syndrome</a> can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us <a href="https://form.asana.com/?k=Xr9-j19kRaY5T5NjIeyx4Q&amp;d=8587152060687" target="_blank">using this form</a>. <hr /> At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements <hr /> Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpots Career Diversity page <a href="https://www.hubspot.com/careers/diversity" target="_blank">here</a>. India Applicants: link to HubSpot Indias equal opportunity policy <a href="https://drive.google.com/file/d/1fTZ0ht2chl1WRI7Tgrbzh9ytZUhL2jG9/view?__hstc=20629287.8bedd818fefb24c6303ec98fcf9dcfff.1724281309795.1724281309795.1724281309795.1&amp;__hssc=20629287.1.1724281309796&amp;__hsfp=1818362978" target="_blank">here</a>. <hr /> About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.  At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt &amp; Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company<a href="https://www.hubspot.com/careers/hybrid-work"> where people can do their best work</a>. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: <ul> <li><a href="https://www.hubspot.com/careers">HubSpot Careers</a></li> <li><a href="https://www.instagram.com/lifeathubspot">Life at HubSpot on Instagram</a></li> </ul> <hr /> By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpots <a href="https://legal.hubspot.com/recruiting-privacy-notice">Recruiting Privacy Notice</a> for details on data processing and your rights.</div>