POS-29599 <hr />Our GTM Enablement team is dedicated to supporting over 2600+ sales and customer success professionals who drive revenue and growth for one of the fastest-growing publicly traded companies in the SaaS industry. As a consistent, real-time, and reliable resource, we empower Sales and CS teams to excel in their roles, grow their skill sets, and advance HubSpot’s long-term strategy. We are seeking an Enablement Partner to support our global Customer Support organisation. The Customer Support team helps our lowest paying Growth Gabbys successfully use HubSpot and renew each year so that they unlock value and achieve their goals. This is achieved through a scalable and connected experience - both human and digital - that feels worthy of their biggest software investment. Your mission is to create an equitable and impactful learning experience that drives performance, growth, and success for Customer Support reps across the globe. Role Responsibilities <ul> <li>Strategic Alignment: Partner closely with global Customer Support leadership to align and prioritize key enablement objectives that directly impact the global Customer Support function.</li> <li>Learning Journey Development: Design, iterate, and manage a comprehensive, globally aligned learning roadmap for HubSpot’s in-seat Customer Support reps and managers, including product knowledge, customer interaction excellence, role productivity and ongoing skill development.</li> <li>Cross-Functional Collaboration: Collaborate with Program Managers, other Enablement Partners, and Instructional Design to deliver an inclusive, regionally relevant learning experience across all segments.</li> <li>Needs Analysis: Conduct in-depth needs and gap analyses with representatives and managers across regions to inform program development.</li> <li>Executive Reporting: Present executive summaries and insights from enablement efforts during quarterly business reviews, showcasing impact and alignment with business objectives.</li> <li>Data-Driven Insights: Leverage metrics and analytics to measure enablement success, identify improvement opportunities, and optimize productivity and collaboration.</li> <li>Project Management &amp; Communication: Develop and communicate project plans, strategy, and updates to Customer Support leadership and stakeholders. Reinforce regional and segmental relevance of global initiatives.</li> <li>SME Network Development: Build and maintain a network of subject matter experts to enhance the effectiveness and relevance of Enablement learning programs.</li> </ul> Key Characteristics &amp; Skills <ul> <li>Experience: 4+ years in Customer Success, Support, or Pre-Sales; enablement experience is a plus.</li> <li>Customer Support Acumen: Solid grasp of customer support dynamics with the ability to empathize, support, and build trust across teams.</li> <li>Technical Aptitude: Strong understanding of HubSpot products, with an ability to translate technical concepts into concise, effective, customer support enablement approaches and assets.</li> <li>Adaptability: Skilled at managing ambiguity and thriving in evolving environments.</li> <li>Stakeholder Management: Proficient in managing diverse stakeholders, including expectation-setting and communication across project lifecycles.</li> <li>Influential Communicator: Ability to gain buy-in from stakeholders through effective communication, public speaking, and strategic influence.</li> <li>Strategic Thinking: Capable of understanding stakeholder needs and translating them into a clear, global enablement strategy.</li> <li>Process Improvement &amp; Innovation: Creative thinker skilled in driving operational excellence and process improvements.</li> <li>Data-Driven Decision Making: Proficient in using analytics to guide strategic planning and advocate for business changes.</li> <li>Self-Motivated: Demonstrates initiative and proactivity, driving projects forward with minimal supervision.</li> <li>Global Mindset: The ability to effectively manage time zones as this role will support our global teams.</li> </ul> This role is instrumental in creating a remarkable, results-driven learning experience that empowers our Customer Support teams to achieve their highest potential, contribute to business success, and grow their careers within HubSpot. <hr />Cash compensation range: 118500-189600 USD Annually<div><div><div><hr /> Pay &amp; Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. <a href="https://drive.google.com/file/d/1C1TGMkG5mos30bkgmNIap_sSzr-lCOWF/view?usp=sharing">This resource</a> will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s <a href="https://www.hubspot.com/careers-blog/compensation-philosophy">compensation philosophy</a>. Benefits are also an important piece of your total compensation package. Explore the <a href="https://www.hubspot.com/careers/benefits">benefits and perks</a> HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.</div><div>Annual Cash Compensation Range:</div><div>$118,500—$189,600 USD</div></div></div><div><hr /> We know the <a href="https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/" target="_blank">confidence gap</a> and<a href="https://blog.hubspot.com/marketing/impostor-syndrome-tips" target="_blank"> impostor syndrome</a> can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us <a href="https://form.asana.com/?k=Xr9-j19kRaY5T5NjIeyx4Q&amp;d=8587152060687" target="_blank">using this form</a>. <hr /> At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements <hr /> Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpots Career Diversity page <a href="https://www.hubspot.com/careers/diversity" target="_blank">here</a>. India Applicants: link to HubSpot Indias equal opportunity policy <a href="https://drive.google.com/file/d/1fTZ0ht2chl1WRI7Tgrbzh9ytZUhL2jG9/view?__hstc=20629287.8bedd818fefb24c6303ec98fcf9dcfff.1724281309795.1724281309795.1724281309795.1&amp;__hssc=20629287.1.1724281309796&amp;__hsfp=1818362978" target="_blank">here</a>. <hr /> About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.  At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt &amp; Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company<a href="https://www.hubspot.com/careers/hybrid-work"> where people can do their best work</a>. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: <ul> <li><a href="https://www.hubspot.com/careers">HubSpot Careers</a></li> <li><a href="https://www.instagram.com/lifeathubspot">Life at HubSpot on Instagram</a></li> </ul> <hr /> By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpots <a href="https://legal.hubspot.com/recruiting-privacy-notice">Recruiting Privacy Notice</a> for details on data processing and your rights.</div>