As a Lead Renewal Manager on the upmarket Renewal Management team at HubSpot, you will be entrusted with handling the renewals for our most strategic Japanese customers. This senior role requires a seasoned professional who can communicate directly with high-value customers and senior internal colleagues to ensure the accurate and favorable resolution of customer inquiries and the execution of complex contract renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a portfolio of strategic accounts, with a central focus on maximizing customer investment and partnership with HubSpot. In this role, you’ll get to: <ul> <li> Lead and negotiate high-value, complex, and value-driven renewals while ensuring a superb customer experience. </li> <li> Work collaboratively with strategic customers and senior internal stakeholders to grow key accounts and drive incremental opportunities. </li> <li> Partner with Sales leadership, Customer Success Managers, and Executive Management to execute a sophisticated contract renewal process, ensuring a seamless and positive experience for the customer. </li> <li> Establish and maintain strong, cooperative working relationships with executive-level sponsors at customer organizations. </li> <li> Lead forecasting discussions and strategic pipeline reviews with internal colleagues and leadership. </li> <li> Shape the future of the Contract Management Organization by mentoring team members, providing strategic feedback, and pioneering new processes and playbooks. </li> <li> Gain deep insights into how a variety of leading businesses operate, what strategic challenges they face, and how technology can dramatically improve their business outcomes. </li> </ul> We are looking for people who: <ul> <li> Possess extensive experience, with a minimum of 8-10 years in a customer-facing role such as a Customer Success Manager or Renewal Manager in the technology sector. </li> <ul> <li> You must have at least 5 years of proven experience managing relationships and negotiating contracts with high-value, strategic enterprise customers. </li> </ul> <li> Have expert-level negotiation skills with a history of successful, value-based outcomes. </li> <li> Are passionate about creating a world-class customer experience for strategic accounts. </li> <li> Solve complex problems with a high degree of curiosity, creativity, and strategic thinking. </li> <li> Are open and adaptable to changes in processes, operations, and guidelines, and can lead others through change. </li> <li> Seek to understand multiple senior perspectives in any situation and can navigate complex stakeholder environments. </li> <li> Show exceptional communication skills with the ability to effectively lead and command conversations with senior leaders and executives. </li> <li> Possess superior prioritization and organizational skills with an impeccable attention to detail. </li> <li> Thrive in a dynamic, motivating, and high-stakes environment. </li> <li> Invest deeply in building lasting relationships with customers and colleagues. </li> <li> Contribute to a positive, high-performing team environment of equality and inclusion. </li> <li> Are fluent in both English and Japanese (business level). </li> <li> Have an AI-first mindset and are committed to leveraging AI to deliver superior value to customers. </li> <li> Can transition from a process-driven to a value-driven and strategic-oriented approach. </li> </ul> (Japanese) HubSpotのアップマーケット Renewal Management チームにおけるリード・リニューアル・マネージャーとして、日本の最重要戦略顧客の更新業務を担っていただきます。本シニアロールには、ハイバリューな顧客および社内のシニアステークホルダーと直接コミュニケーションを取り、顧客からの問い合わせを正確かつ有利に解決し、複雑な契約更新を遂行できる経験豊富なプロフェッショナルが求められます。カスタマーファーストかつ成果重視の組織の一員として、戦略アカウントのポートフォリオを管理し、HubSpot への投資価値とパートナーシップの最大化を中心に業務を推進します。 業務内容 <ul> <li>ハイバリューかつ複雑で、価値に基づく更新交渉を主導し、卓越した顧客体験を実現する。 </li> <li>戦略顧客および社内のシニアステークホルダーと協働し、重要アカウントを成長させ、追加機会を創出する。 </li> <li>セールスリーダーシップ、カスタマーサクセスマネージャー、経営層と連携し、洗練された契約更新プロセスを実行、顧客にとってシームレスで前向きな体験を確保する。 </li> <li>顧客企業のエグゼクティブ・スポンサーと強固で協力的な関係を構築・維持する。 </li> <li>社内メンバーおよびリーダーシップと、フォーキャスト議論や戦略的なパイプラインレビューを主導する。 </li> <li>チームメンバーのメンタリング、戦略的なフィードバック、新たなプロセスやプレイブックの開拓を通じて、契約管理組織の未来を形作る。 </li> <li>多様なリーディング企業の事業運営や直面する戦略課題を深く理解し、テクノロジーがビジネス成果を劇的に高める方法を学ぶ。 </li> </ul> 求める人物像 <ul> <li>テクノロジー業界におけるカスタマーサクセスマネージャーまたはリニューアルマネージャーなどの対顧客ロールで通算8〜10年の豊富な経験を有する。 </li> <li>ハイバリューで戦略的なエンタープライズ顧客との関係管理および契約交渉において、少なくとも5年の実績がある。 </li> <li>価値ベースで成果を上げてきた高度な交渉スキルを備える。 </li> <li>戦略アカウントに対して世界水準の顧客体験を創出する情熱がある。 </li> <li>高い好奇心・創造性・戦略思考をもって複雑な問題を解決できる。 </li> <li>プロセス／オペレーション／ガイドラインの変更に柔軟に適応し、周囲を変化へ導ける。 </li> <li>あらゆる状況で複数のシニア視点を理解し、複雑なステークホルダー環境をナビゲートできる。 </li> <li>エグゼクティブとの会話を主導できる卓越したコミュニケーション力を有する。 </li> <li>優先順位付け・オーガナイズ能力に優れ、細部への非の打ちどころのない注意力を持つ。 </li> <li>ダイナミックで高い期待値の環境で力を発揮できる。 </li> <li>顧客および同僚との長期的な関係構築に深くコミットできる。 </li> <li>公平性とインクルージョンを重視する高パフォーマンスなチーム文化に貢献できる。 </li> <li>英語・日本語ともにビジネスレベルで流暢である。 </li> <li>AIファーストのマインドセットを持ち、AIを活用して顧客に卓越した価値を提供することにコミットしている。 </li> <li>プロセス起点から価値起点・戦略志向へのシフトができる。</li> </ul><div><hr /> We know the <a href="https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/" target="_blank">confidence gap</a> and<a href="https://blog.hubspot.com/marketing/impostor-syndrome-tips" target="_blank"> impostor syndrome</a> can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us <a href="https://form.asana.com/?k=Xr9-j19kRaY5T5NjIeyx4Q&amp;d=8587152060687" target="_blank">using this form</a>. <hr /> At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements <hr /> Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpots Career Diversity page <a href="https://www.hubspot.com/careers/diversity" target="_blank">here</a>. India Applicants: link to HubSpot Indias equal opportunity policy <a href="https://drive.google.com/file/d/1fTZ0ht2chl1WRI7Tgrbzh9ytZUhL2jG9/view?__hstc=20629287.8bedd818fefb24c6303ec98fcf9dcfff.1724281309795.1724281309795.1724281309795.1&amp;__hssc=20629287.1.1724281309796&amp;__hsfp=1818362978" target="_blank">here</a>. <hr /> About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.  At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt &amp; Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company<a href="https://www.hubspot.com/careers/hybrid-work"> where people can do their best work</a>. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: <ul> <li><a href="https://www.hubspot.com/careers">HubSpot Careers</a></li> <li><a href="https://www.instagram.com/lifeathubspot">Life at HubSpot on Instagram</a></li> </ul> <hr /> By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpots <a href="https://legal.hubspot.com/recruiting-privacy-notice">Recruiting Privacy Notice</a> for details on data processing and your rights.</div>