Graduate Technical Support Engineer –German Speaking Sant Cugat del Valles, Barcelona, Spain

Graduate Technical Support Engineer –German Speaking

Description -

As a Technical Support Engineer (ATS L1), you’ll play a vital role in supporting our customers across the region—resolving technical issues remotely and ensuring our high-end digital presses operate at peak performance.

Working as part of a collaborative and agile virtual support team, youll diagnose issues, recommend solutions, identify necessary parts, and coordinate with our Field Service Engineers (FSEs) when on-site intervention is required.

You’ll deliver support through a variety of channels—phone, email, and remote diagnostic tools—ensuring fast, effective resolution that keeps our customers running smoothly and efficiently.

This role is at the heart of our service strategy: boosting remote resolution rates, driving customer satisfaction, and enabling operational excellence.

At HP, you’ll also be part of a future-ready support model that embraces innovation. Youll have the opportunity to work with cutting-edge technologies such as:

• AI-powered diagnostics

• Virtual and augmented reality tools like HoloLens

• Our immersive xRServices platform

If you’re looking for a dynamic, tech-forward role where your expertise truly makes an impact—this is it.

What youll do:

• Remotely resolve hardware-related issues, including calibrations and product adjustments.

• Trigger on-site interventions (parts shipment and/or FSE dispatch) when needed—ensuring clear, accurate diagnosis and complete case handover.

• Keep customers proactively informed on case status, manage escalations when necessary, and follow through until issue resolution.

• Accurately document all interactions and technical details in HP’s support systems for visibility, traceability, and future reference.

• Prepare Field Engineers ahead of on-site visits by sharing detailed troubleshooting steps and insights.

• Provide expert advice on supply usage and part life cycles.

• Support customers with product specifications, compatibility checks, maintenance tips, training availability, and other technical queries.

• Share knowledge and contribute to internal knowledge management systems.

• Build strong working relationships with both customers and FSEs to drive faster issue resolution and enable consultative support.

Main metrics to measure the Remote Support Engineer (ATS L1) contribution include: Customer Satisfaction, Diagnostic Accuracy, Remote Resolution Rate, Time to Resolve, Parts Consumption, and Efficiency.

Education & Experience:

• Recent graduate with a Bachelors degree, ideally in Engineering (Mechanical, Industrial, or Electrical), or a related technical field.

• Proficient in German and English (written and spoken); additional languages are a plus.

• Technical foundation with the ability to read and interpret electrical and electronic diagrams.

• Experience in customer-facing roles (technical support, remote assistance, etc.) is a plus, but motivated candidates are also encouraged to apply.

• Comfortable with digital tools, virtual collaboration platforms, and remote diagnostics.

• Strong analytical skills and a structured approach to problem-solving, with the ability to create clear and concise technical documentation.

• Flexibility to keep a good work life balance.
• Health & Life insurance.
• Lunch at reduced prices at our canteen / ticket restaurant vouchers.
• HP product discounts.
• Flex optimization program: Kindergarten tickets, public transportation tickets.
• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
• Women, Pride, Young employees, Multicultural, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement