<div><strong>About the role</strong><br />To delight our customers by exceeding attraction expectations, providing exceptional customer service and demonstrating in depth knowledge of our audience and platform to secure yearly subscription renewals and upgrades.  <br /><br /></div><div><strong>Key metrics</strong></div><div>•        Customer satisfaction</div><div>•        Applications</div><div>•        Renewals</div> <h2> Outcomes </h2> <div><strong>1.</strong>      <strong>Meet employer brand and attraction goals to secure yearly renewals</strong></div><div>a.      Manage a portfolio of subscription customers providing an end to end service from onboarding to subscription review and renewal recommendations.</div><div>b.      Provide an efficient and effective service for customers. </div><div>c.      Conduct onboarding meetings to understand the clients’ requirements, target audience, goals and areas of particular focus.  </div><div>d.      You will monitor and optimise your client’s subscriptions to achieve their recruitment objectives.</div><div><br /></div><div><strong>2.</strong>      <strong>Deliver outstanding customer service </strong></div><div>a.      You will build a trusted and loyal relationship with your customer base.</div><div>b.      Your communication will be professional, timely, informative and charismatic.</div><div>c.      You will deliver timely and accurate administration of subscriptions including the distribution of roles and collection of print collateral.</div><div>d.      You will seek out opportunities within GTI to delight your customers.   </div><div>e.      The reporting you deliver will be complimented with intelligent explanations.</div><div> </div><div><strong>3.</strong>      <strong>Input in to efficient and collaborative internal ways of working and processes</strong></div><div>a.      You will be the voice of the client as you input into commercial, marketing and product development.</div><div>b.      Through your knowledge of our client and their objectives you will identify upsell opportunities and work with account managers to secure the renewal.</div><div>c.      Following both your own ideas and direction from others, input and run working process improvements as we strive to deliver optimum team performance.</div> <h2> Other Information </h2> <ul><li>Permanent role.</li><li>37.5 hours per week between Monday to Friday 9.00am – 5.30pm.</li><li>Minimum of 3 days per week in our Dublin office.</li><li>3-month probationary period.</li></ul><div>Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.<br /> <br />If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch - <a href="mailto:recruitment@groupgti.com">recruitment@groupgti.com</a>. </div>

Group GTI

Customer Success Executive Ireland Customer Success

Group GTI