<div><div><div><div><div><div><div>Job Description</div></div></div></div></div></div></div>Where you’ll work: São Paulo, Brazil (Remote).<div><div>Customer Care and Success at GoTo </div><div>We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.</div></div> Your Day to Day As a SMB Onboarding Specialist, you would be working on: • Pre-install network survey • Introductory call between customer and SMB Project Manager • Testing and verification of Network stability • Network Configuration Assistance • Hands on-training • White Glove Billing and Support Process • Dedicated resources for technical questions and business-related questions • Controlled SLA to deliver in timely fashion • Web Help Documentation (provided by SMB Project Manager) What We’re Looking For As a SMB Onboarding Specialist, your background will look like: • Coachable - embraces learning new skills and accepts developmental feedback. • Technical background (knowledge of troubleshooting, router knowledge a plus) • Background in Customer Service/Project Management • Ability to speak and type fluently in English with correct grammar •Staff Experience required (QA, Trainer, Supervisor or team leader)For internal candidates:•Excellent perferomance in the past three months•No active action or development plan•At least 1 year tenure in the current role<div></div><div>What We OfferAt GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:<ul><li>Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs</li><li>Paid holidays, volunteer time off, and quarterly self-care days and no meeting days</li><li>Tuition and reading reimbursement programs to support your continuous learning and professional growth</li><li>Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP)</li><li>Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.</li></ul></div> At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally.

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SMB Onboarding Specialist Remote (Brazil)

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