<div><span>﻿</span><figure><div></div><figcaption></figcaption></figure><span>﻿</span></div> <h2> No day will be the same - here are some of the highlights </h2> <div>We have an exciting opportunity for a driven and experienced, Billing &amp; Payments Manager to join our growing team, reporting directly to our Head of Revenue Assurance.  In this role you’ll take strategic ownership of all billing and payment activity, from issuing more than £200m in invoices each year to managing the full Direct Debit lifecycle. You’ll lead a team of around 10, consisting of Billing and Payments specialists, ensuring our customers are billed accurately, payments are allocated correctly, and our processes are efficient, compliant, and future-ready.</div><div> </div><div><strong>Responsibilities: </strong></div><ul><li><strong>Customer invoice oversight: </strong>Take full accountability for the accuracy and timeliness of all customer invoices, over £200m annually, across domestic, SME, and I&amp;C segments, including management of exceptions and errors to prevent unbilled revenue.</li><li><strong>Non-energy charges:</strong> Analyse and deliver non-energy charges, including volume tolerance, non-commodity charges, and reconciliations, ensuring accurate pass-through charges and timely application to customer invoices.</li><li><strong>Key account management &amp; strategic alignment</strong>: Collaborate with Business Account Managers to maintain the health of critical key accounts, ensuring strategic alignment, monthly reporting, and resource allocation to drive essential actions and revenue delivery.</li><li><strong>Billing quality:</strong> Drive high billing accuracy by monitoring and analysing data, identifying process inefficiencies, ensuring correct VAT application, reducing exposure to regulatory schemes like GSOP, and aligning billing with settlement performance.</li><li><strong>Back billing: </strong>Ownership of the application of back-billing and of key preventative actions that reduce eligibility across the customer base, working in alignment with other critical teams such as Industry Operations and Smart to improve processes and reporting.</li><li><strong>Direct Debit management:</strong> Own the full Direct Debit lifecycle, ensuring timely BACS processing, robust recovery for failed payments, maintaining healthy balance through increasing or decreasing payments, and compliance with DD Guarantee and all regulatory requirements.</li><li><strong>Payment allocation:</strong> Manage accurate and timely payment allocation, ensuring invoices match payments, suspense accounts are controlled, and Billing, Collections, and Allocations remain closely aligned.</li><li><strong>Leadership:</strong> Lead a team of 10, across Billing and Payments, overseeing daily priorities, fostering cohesion, developing talent, managing performance, and driving recruitment aligned with business and individual goals.</li></ul> <h2> Benefits you can rely on </h2> <div><strong>Great allowances for hybrid working:</strong> <br />🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs. <br />🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs. <br /><br /></div><div>📖 <strong>£500 annual development allowance:</strong> to spend on your chosen development area, whether that’s in your current role, or future roles.  <br /><br />🎁 <strong>15% annual bonus: </strong>company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.<br /><br /></div><div>🌞 <strong>Holiday:</strong> 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance. <br /> </div><div>💸 <strong>Ethical Pension with Aviva:</strong> Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.</div>